MOBILE SOLUTIONS Customer Delivery Manager Salary in the United States

Company Overview

Mobile Solutions is an award-winning SaaS company that provides full life-cycle Managed Mobility Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, account optimization, 24x7 US-based support, Unified Endpoint Management, and device reclamation services. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of mobile costs, assets, usage, plan changes, invoice processing, and reporting. With MAX, our cloud-based portal, we provide one, easy-to-use technology interface.

Job Description

The CDM is the business and support interface between Mobile Solutions and the customer’s team, post implementation and trial.  Responsibilities include overseeing the delivery of contractual scope for each customer within portfolio, customer satisfaction, scope management as well as meeting or exceeding contractual service level agreements. The CDM must have strong communication, presentation, customer service, analytical, and project management skills.   

Responsibilities include but not limited to:

• Establish and maintain the primary business relationships with customer teams. 
• Documents and communicates value to customer on a regular basis (no less frequent than quarterly).
• Thrives to deliver a superb customer experience right from the start of the relationship with the hand off from sales.
• Works closely with Account Manager and advises of challenges and opportunities.
• Facilitate all customer meetings with support from other departments where needed.
• Own regular update calls to provide the customer an overview of all activities taking place across the various services that are provided as part of the partnership.  
• Ensure the support team is following rules of engagement as documented during implementation and updated throughout the partnership 
• Handle customer and vendor escalations and engage management as required. Also, identify potential challenges early and involve key resources to resolve thereby avoiding further escalations. 
• Responsible for owning customer portfolio and delivering contracted services, including maintenance of any internal processes and documentation requirements
• Perform engagement analysis and make recommendations to CSM on new and/or expanded service opportunities. 
• Capture system gaps and document and communicate needed enhancements to appropriate internal stakeholders
• Ensure customer is aware of enhancements and functionality additions and collaborate with customer to use/implement such functionality where appropriate.  
• Track customer satisfaction levels and make recommendations for improvement. 
• Oversight of customer invoicing as it relates to contractual deliverables. 
• Support and/or drive the State Review Process in partnership with the CSM, with focus on the value Mobile Solution delivers 

Skills and Qualifications

• Must have at least 1 year of customer service experience in a carrier environment
• Great communication skills, including written and oral
• Eager to discover issues and fix them
• High school diploma or equivalent required
• Moderate computer skills and typing ability
• Organized and punctual in all tasks
• Interest in technology industry- cell-phones, tablets, and computers

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

Mobile Solutions Services Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.