MPULSE MOBILE Technical Client Success Specialist Salary in the United States

Company Mission and Highlights:          

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors. With over a decade of experience, 70+ healthcare customers and more than 150 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

Our Core Values:

• Model Integrity and Collaboration
• Drive Innovation and Thought Leadership
• Support Decision Making at All Levels
• Create Value for Clients by Empowering Consumers
• Improve Customer Experience Through Simple Design
• Celebrate Success… Often

Purpose of the Role:

mPulse is looking for an all-star Client Success Specialist with a desire to work with “Best in Class” clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.

mPulse Technical Client Success Specialist are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Technical Client Success Specialist, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. Technical Client Success Specialists have the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience. 

We need a smart, roll-up your sleeves, “anything to get the job done” problem solver who is looking to make an immediate impact and grow within our rapidly expanding company. Working with all of our internal teams, clients, and partners to support client success and growth, this role is a critical part of daily support efforts. This team works very closely with Account Management, Sales, Product and Development teams, allowing for a lot of business and technical growth and development.

Duties and Responsibilities:

• Build out designed solution with configurations across multiple mPulse technologies
• Technical Requirements gathering around member data transfer protocols
• Create, monitor and support tickets for custom development requests
• Conduct solution testing and modify solution design as needed
• Maintain and support client communications throughout implementation and support phases
• Maintain and communicate expert knowledge of mPulse products and services
• Ability to understand, demonstrate, and train clients and internal teams on solution designs
• Liaison between Product Team and client
• Support creating and maintaining reports, processes, and presentations
• Monitor program post-deployment
• Manage technical troubleshooting and act as first level support for client inquiries and needs
• Utilize SQL to search logs and database tables for issue resolution
• Assist clients in creating, scheduling, and reporting on mobile campaigns
• Assist with internal testing, troubleshooting, reporting, and file transferring tools (JIRA, Postman, Cyberduck, etc.)

*NOTE: Candidates who are not US Citizens, may have limited access to Governmental systems due to federal requirements. This may cause frustration for any candidates who experience this. 

Skills, Abilities, and Experience:

Minimum Qualifications:

• Bachelor’s degree or combined 4 years experience 
• 2-4 years of related experience

Minimum Experience:

• Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look Ups
• Strong analytical skills to uncover and understand client needs
• Experience with implementation
• Ability to understand and communicate technical product requirements
• Ability to communicate clearly, concisely, and effectively
• Experience with SQL, 
• Experience with JIRA or a ticketing system

Preferred Qualifications:

• Willingness to quickly learn technical skills (SQL, database principles, etc)
• Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
• Highly flexible in learning new technologies and deploying end to end solutions quickly and iteratively
• Strong ability to learn quickly and work independently
• High energy, self-starter, with pro-active approach
• Experience with  API Integrations
• Experience working with developers on a product team

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. 

Behavioral Competencies:

• Customer Focused
• Attention to Detail
• Independent Self-Starter
• Highly Organized
• Critical Thinker
• Problem Solver
• Excellent Communicator
• Ability to Prioritize
• Technical Aptitude
• Team Work & Collaboration
• Multi-Tasker

The Perks:

• Enjoy flexible PTO and work hours
• Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
• 401K Program with a 100% match of first 4%
• 3 Weeks Paid Maternity/Paternity Leave
• Weekly team lunches to celebrate victories
• Paid Parking as well as Car Pooling incentives
• Ping pong conference table and Foosball
• Free snacks and drinks

Contact Information:

mPulse Mobile, Inc.

Attn: HR Dept.

16530 Ventura Blvd, Suite #500

Encino, CA 91436 careers@mpulsemobile.com

(mPulse Mobile is an Equal Opportunity Employer)