NELNET INC CPC Manual Operator Salary in the United States

Overview

Complete manual dials to delinquent federal student loan borrowers, update information,request Cell Phone Consent and transfer calls to an account specialist.

 

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions..

Responsibilities

1. Ensure integrity of data and information.

2. Update information on accounts in the Loan Servicing system.

3. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.

4. Contact customers on accounts, including outbound customer contact.

5. Serve as a resource person within team as needed, including assisting new associates with training needs.

Qualifications

Education:

High School diploma or equivalent required.

 

Experience:

6 months to 1 year customer service and general work experience preferred.

 

Competencies - Skills/Knowledge/Abilities:

1. Servie Excellence

2. Flexibility and Adaptability

3. Oral and written communication skills

4. Teamwork

5. Accuracy/Attention to Detail

6. Managing Multiple Priorities

7. Working with MS Office

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a drug free and tobacco free workplace.