Hourly Wage for NORTHWESTERN MICHIGAN COLLEGE Student Health Services Office Manager Salary in the United States

Northwestern Michigan College

General Information

Job Title: Medical Office Manager

Department: Health Services

Prepared Date: 3/3/2021

Supervisor: Director of Health Services

Salary: $31,627.50; $20.27 Hourly 

Anticipated Start Date: 08/16/2021

Benefits: Excellent benefits package, including medical, dental, paid sick leave, and tuition benefit. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources. 

Position Summary

This position provides administrative and clinical support to Student Health Services Director and Medical Director by assisting in the daily operations of providing accessible, quality, low­cost health care for students while maintaining strict patient confidentiality.

Qualifications

Required: 

• Associate degree
• 1-2 years’ office experience
• Minimum of one year experience working with accounting process
• Ability to work on-site and wear appropriate Personal Protective Equipment PPE while on-campus
• Recent professional working computer skills. Calendaring, GoogleDocs, Excel, Word, etc. (GSuite preferred)

Preferred: 

• Training in medical terminology 
• Knowledge of Electronic Medical Records (EMR) 
• Knowledge of HIPPA guidelines
• Banner experience or similar database software 
• Medical office manager experience in an administrative role
• CPR Certification 
• Ability to work remotely with reliable internet 

Essential Responsibilities

(Critical) Greets walk-in customers, answers multi­line telephones, schedules appointments, inputs data through Nuesoft and Electronic Medical Records for the Student Health Services office.

(Critical) Orders and maintains supplies for office, and orders medical supplies and medications for clinic, lab, and pharmaceutical areas within Health Services, and prepare orders and submit purchase requisitions through Banner.

(Critical) Schedules and assists in coordinating special activities, events and conferences.

(Critical) Interacts with and assists students daily.

(Critical) Prepare physician billing statements, requests for pay and Medical Director annual contract.

(Critical) Process contracts, pharmacy & laboratory licenses, membership & periodical subscription renewals.

(Critical) Promote student wellness activities by preparing flyers, arrange monitor and Intercom notices.

(Critical) Perform medical assistant role by scanning FERPA protected health information to patient EMR charts, stay compliant with OSHA regulations, complete blood­borne pathogens training each year, obtain TB testing annually, and complete CPR training every two years.

(Critical) Assist with campus health education by maintaining Student Health Service wellness bulletin boards, order patient education materials, and make food service, facilities, and media services arrangements for programming.

(Critical) Maintains revenue accounting by collecting and recording income in Nuesoft and Banner and completing daily deposits.

(Critical) Maintains knowledge base regarding FERPA and HIPPA requirements, as well as, student health insurance.

Foundational Competencies

Ethical Behavior and Integrity
Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned.

Commitment to Lifelong Learning 

Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

Commitment to Quality Service, Responsible Stewardship, Continuous Improvement
Displays a commitment to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

Creating/Contributing to a Culture of Innovation and Thoughtful Risk-taking

Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

Agility/ Adaptability/Tolerance for Ambiguity

Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty.

Valuing All People

Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, coworkers,

and direct reports respectfully and fairly.

Collaboration/Teamwork
Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team and a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.

Accountability/Personal Responsibility 

Meets commitments and keeps promises; gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.

General Competencies

Building Effective Relationships — Proficient

Importance: Critical

Excellent interpersonal skills; understands how he/she is perceived by others; reads a social situation and responds appropriately; adjusts own behavior in response to others' non­verbal cues; understands why people and groups behave the way they do; gives constructive feedback in a way that produces positive change rather than resentment or anger; provides direct, specific feedback respectfully and in a timely manner. Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Communications / Active Listening — Proficient

Importance: Critical

Has good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken, and the non­verbal cues used by others. Accurately hears implied as well as expressed messages; accurately interprets non­verbal cues; communicates more complex information effectively; adjusts vocabulary and approach to improve understanding; speaks and/or writes in a well-organized, clear, and concise manner.

Global Awareness / Internationally Skilled — Basic +

Importance: Very Important

Understands the complexities and interdependency of world events. Demonstrates sensitivity issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self-aware about identity and culture; demonstrates sensitivity and respect for differences.

Strategic Understanding / Leadership — Basic+

Importance: Very Important

Explains how their role supports NMC's mission and vision. Recognizes opportunities to help the organization accomplish its goals. Considers a broad range of internal and external factors in establishing goals and priorities. Consistently ensures a fit between individual or group actions and the organizational mission/strategy. Understands the mission and vision of the organization and works to implement this within the context of individual role and immediate work group; understands personal contribution to the department and the department's role in the organization.

Functional Competencies

Administrative Organization (Administration) — Proficient

Importance: Critical

Keeps schedules and reports in an easily accessible manner; prioritizes effectively; follows appropriate processes and procedures for documentation and work flow. Organizes reporting documents and schedules to ensure optimum results; integrates deliverables for customers, managers, and others; self-disciplined and methodical in approach to work; responds to distractions without losing focus.

Diplomacy (Administration) — Proficient

Importance: Very Important  

Demonstrates tact; balances customer and company needs and expectations; recognizes the impact of your actions on others; uses interpersonal skills effectively in potentially difficult situations; advocates effectively for the company. Uses tact and interpersonal skills to influence others in a positive manner; facilitates and mediates internal conflicts; advocates effectively for the company.

Interpersonal Skills (Generic) — Proficient+

Importance: Critical

Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Develops and maintains effective communication and relationships. Relates well to diverse people in a variety of situations. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Courteously and tactfully delivers information, even to those who are hostile or distressed; builds relationships with peers, customers, and vendors; demonstrates sensitivity to differences including cultural diversity, race, gender, and disabilities.

Knowledge of Company Policies and Procedures (Administration) — Proficient+

Importance: Critical

Knows and understands policies and procedures relating to the company, its operations, and its resources and procedures; applies specific policies and procedures appropriately and effectively; uses information efficiently. Uses in-depth knowledge of company policies and procedures to complete transactions such as time sheets, travel arrangements, or expense processing; keeps current on policy issues.

Managing Multiple Priorities (Generic) — Proficient

Importance: Very Important

Effectively handles conflicting priorities and demands; quickly and accurately shifts attention between two or more competing tasks or sources of information. Returns full attention to tasks quickly following routine interruptions. Discriminates between vital (high payoff) tasks and tasks with limited payoff; focuses on the "vital few."

Responsiveness (Administration) — Proficient

Importance: Very Important

Willing to act quickly and efficiently on requests for information or support; prioritizes effectively to respond to critical request. Enthusiastically engages with the team or others on information requests; responds with appropriate sense of urgency.

Technology Skills (Generic) — Proficient

Importance: Critical

Knows when and how to use tools appropriate for the job such as computers and appropriate software, e­mail, etc. Uses technology without assuming that technology solves problems. Is considered knowledgeable regarding work-related technology; called upon to troubleshoot relatively simple problems.

Time and Activity Management (Administration) — Proficient

Importance: Very Important

Uses time efficiently; plans ahead for own and other's time to support their activity; maximizes effectiveness through organizing work and establishing priorities to support customer and organization goals; multi­tasks effectively. Is familiar with shortcuts in order to increase output; accurately and quickly completes most typing and word processing assignments.

Leadership

Does not serve in a formal supervisory capacity.

Tools and Equipment

Calculator 

Copy Machine

Desk Top Computer

Electronic Medical Records (EMR) Scanner

MS Access

MS Excel

MS Word

Nuesoft 

EMR

Outlook

Printer

Telephone

Fax Machine

Work Environment

Lifting Activities

Most frequently lifted object: under 10 lbs. lifted to waist level; 1-9 feet (Several times per day)

Heaviest object lifted: under 40-49 lbs. lifted waist level; 1-9 feet (Occasionally)

Non-lifting Repetitive Activities

Arm Movement (Several times per day)

Bending (Occasionally)

Crouching (Occasionally)

Gripping (Several times per day)

Kneeling (Occasionally)

Sitting (Continuously)

Standing (Several times per day)

Stooping (Occasionally)

Talking (Continuously)

Typing (Several times per day)

Walking (Several times per day)

Writing (Several times per day)

Other Physical Demands

Close visual work
Prolonged visual work

Exposure to communicable diseases

Must wear Personal Protective Equipment (PPE) while on campus

Mental Demands

Exercising Independent Judgment 

Minimal Guidance or Direction 

Performing Multiple Functions/Activities 

Persuading Others

Other Challenges

Heavy work volume

Contacts with Others

Internal Contacts

Employees in your own work unit or department — Purpose: Interact with or advise (Daily)

Employees in your Function — Purpose: Interact with or advise (Daily)

Managers in your function — Purpose: Share information (Daily)

Senior executives in your function (None/Very little contact)

Employees in departments outside your function — Purpose: Share information (Several times per week) 

Managers in departments outside your function (None/Very little contact)

External Contacts

Customers — Purpose: Interact with or advise (Daily)

WORK HOURS

This is a full-time 40-hour week position with 12 weeks off in the summer (Between May 7- August 16th, 2021). 

.75% Full-Time Equivalent Appointment

NON-DISCRIMINATION POLICY NOTICE

Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, religion, disability, genetic information, height, weight, marital status, or veteran status in employment, educational programs and activities and admissions.  nmc.edu/nondiscrimination

Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

TO APPLY:

Applications must be submitted online by Friday, March 26th, 2021. This position will remain open until filled. Please include a copy of your cover letter, resume, and transcripts (if possible). Official transcripts will be required of all finalists. Applications must be submitted online at http://www.nmc.edu/jobs. For assistance call (231)995-2612 or e-mail hr@nmc.edu.