PUBLIX SUPER MARKETS INC Call Center Director Salary in the United States

How much does a PUBLIX SUPER MARKETS INC Call Center Director make in the United States? The average salary for Call Center Director at companies like PUBLIX SUPER MARKETS INC in the United States is $169,200 as of May 31, 2019, but the range typically falls between $145,500 and $202,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

What is a PUBLIX SUPER MARKETS INC Call Center Director?

The Call Center Director implements and reviews policies and operating structure of the contact center. Directs the entire operations of the organization's contact center facility. Being a Call Center Director monitors the interactions to ensure that the expectations of the customers are met. Sets standards and guidelines for customer interactions. In addition, Call Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Call Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Call Center Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)

Understand the total compensation opportunity for a PUBLIX SUPER MARKETS INC Call Center Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
$145,500
$202,600
$169,200

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
$166,800
$250,200
$201,000
These charts show the average base salary (core compensation), as well as the average total cash compensation for Call Center Director in companies like PUBLIX SUPER MARKETS INC in the United States. The base salary for Call Center Director in companies like PUBLIX SUPER MARKETS INC range from $145,500 to $202,600 with the average base salary of $169,200. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $166,800 to $250,200 with the average total cash compensation of $201,000.
Job Openings for PUBLIX SUPER MARKETS INC Call Center Director
Academy of Art University - San Francisco , CA
Collaborate with the Executive Director of Admissions Operations Support in preparing annual ... A four year degree in any field and previous call center supervisory experience * Demonstrated ...
Glassdoor - 9 days ago
Kelly Services Inc - Thousand Oaks , CA
Understands the company's structure and how to direct the calls to the appropriate area. Position Requirements: * Requires a High School diploma or GED * Customer Service * Call Center Experience ...
ZipRecruiter - 3 days ago
Mountain West Bank - Coeur d'Alene , ID
... Call Center Team in Meridian, ID at our Fairview location! This is a Part-time 30 hour a week ... and appropriately direct calls, as well as respond to customers by answering questions and ...
ZipRecruiter - 4 days ago
Local Southern California Company - Anaheim , CA
We are looking for a candidate to share their experienced knowledge in a call center environment. ... Strong personal motivation and aptitude to direct and assist others in learning or support settings.
ZipRecruiter - 3 days ago
Bishop & Company, Inc. - Honolulu , HI
Working in a call center * Working in a medical/clinical setting * Available to work overtime on ... direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed ...
ZipRecruiter - 9 days ago
East Valley Community Health Center - West Covina , CA
Direct, train, and oversee Customer Service Representatives on all aspects of their role. * Ensure ... Qualifications: * 2+ years of supervisory experience in a call center * Must be bilingual in ...
ZipRecruiter - 5 days ago

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