RESMAN Manager Customer Support Salary in the United States

How much does an Manager Customer Support make at companies like RESMAN in the United States? The average salary for Manager Customer Support at companies like RESMAN in the United States is $102,724 as of August 27, 2021, but the range typically falls between $87,064 and $118,385. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About RESMAN

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What does an Manager Customer Support do at companies like RESMAN?

SUMMARY:

At ResMan, we are a dedicated, inventive, and passionate customer focused team determined to change the way multifamily professionals interact with their software. Our enterprise class platform continues to garner enthusiasm and advocacy from multifamily leaders because we not only create software people love, we champion the cause of our customers and partners in the industry.

The Manager, Customer Support is responsible for all post-sales customer support activities. The Manager will develop and manage ResMan’s incident and service request management process. Additionally, the position will be responsible for the coaching, development, and management of our Support team. 

ESSENTIAL FUNCTIONS:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Manage and oversee Customer Support Team including setting objectives, managing performance, and providing feedback as needed.
  • Ensure Customer Support resource readiness to meet organizational objectives and growth by owning all aspects of post-sales support, working with other teams/departments as needed.
  • Create/Modify support processes (especially incident, service request, and problem management processes), materials, KPIs, monitoring, and controls as needed. Provide regular status updates on support activities.
  • Maintain Customer Support tooling - including Salesforce CRM, Service Cloud, and ResMan Support Environments.
  • Continually improve Customer Support service offerings. Understand strengths and opportunities and develop service improvements to maximize the impact Customer Support has on delivering excellent customer experiences.
  • Ensure customers gain value from product and services placing a premium on customer retention.
  • Consult clients on best practice methodology as well as specific industry related practices to maximize value.
  • Handle all customer escalations.
  • Performs any other job duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree in Business Management, MIS, or Communications

  • 5+ years managing client facing Support role for a SaaS based technology company

  • Proficiency with Salesforce.com; ability to produce professional presentations, reports and analysis for management.
  • Experience with NewVoiceMedia and/or other customer contact platforms
  • Excellent oral and written communication, organization, and presentation skills with customer centric approach
  • Analytical business thought process with the ability to present a plan and create deliverables while building confidence and trust with clients.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Belief and Commitment to ResMan’s Core Values:
    • Own What You Do - You commit to individual accountability and fulfilling our vision
    • Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort.
    • Win Together - We consistently deliver outstanding results through collaborative, supportive and trusted relationships
$87,064 Low Average $102,724 High $118,385

Understand the total compensation opportunity for Manager Customer Support at companies like RESMAN, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$87,064
$118,385
$102,724
The chart shows total cash compensation for the RESMAN Manager Customer Support in the United States, which includes base, and annual incentives can vary anywhere from $87,064 to $118,385 with an average total cash compensation of $102,724. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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