RIVERSIDE TRANSIT AGENCY Director of Service Planning & Scheduling Salary in the United States

THIS POSITION IS DESIGNATED AS NON-BARGAINING UNIT AND THE INCUMBENT SHALL SERVE IN AN "AT-WILL" CAPACITY.

The Riverside Transit Agency is recruiting for a Director of Service Planning and Scheduling in the Planning Department. The Director of Service Planning and Scheduling leads, directs and coordinates Agency's planning and implementation of service changes, while assisting in the preparation of short, long and strategic plans and service related reporting requirements for the Agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following duties are standard for this position.  The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

 
Leads the analysis and evaluation of operational and financial data to assess transit service performance,

 Leads the development of recommendations to best match transit service supply and demand and optimize the transit network to maximize ridership within the operational and financial constraints and goals of the Agency. This includes design of route and/or schedule and stop changes system wide for incorporation into Agency plans and budgets.

 Responsible for coordinating agency-wide implementation of three service changes per year (plus any special changes as required), for both directly operated and contracted services, including schedule changes, route changes, the associated optimum vehicle and operator scheduling and rostering, and the production of all required documentation to support the coach operator bidding and daily operations and fleet maintenance functions, as well as coordination with Marketing for the dissemination of relevant information to staff, riders, and the community. Must also coordinate the provision of GTFS file and ITS database for each service change from the ITS vendor.

Directs the analysis of bus stop and mobility hub (and associated amenities) placement, usage and operations in accordance with the Bus Stop Amenities Strategic Plan and the Bus Stop Design Guidelines Manual, to develop plans for a safe, efficient, and effective network of bus stops across the Agency's service area. The plan is developed in close coordination with the Chief Operating Officer and Stops and Zones Coordinator, as well coordinating agency wide to support the ongoing implementation of elements of this continually evolving plan.

 Oversees the review of proposed developments system wide to ensure the optimum transit stop locations and amenities can be obtained at no cost to the Agency as conditions of proposed developments.

 Leads the project to purchase and implement scheduling software for the Agency to be fully utilized by agency staff. Subsequently leads all agency scheduling tasks. Prior to this, leads the scheduling services project for consultant provision of these services. Supports the Operations Manager in the planned implementation of operations management software.

 Responsible for the preparation and submittal of required transit operating data reporting, including National Transportation Databases (NTD), RCTC Transtrack, and APTA, as well as leads the preparation, submittal, and follow-up review of the Agency's NTD annual report.

 Responsible for leading and conducting significant planning projects and studies such as Strategic Plans, Comprehensive Operational Analysis, the Federal Transit Administration (FTA) Triennial Title VI update, and RTA's Service Standards and Warrants and Bus Stop Strategic Plan and Bus Stop Design Guidelines.

 Represents Agency at various public meetings as required.

 Responds to requests and gives presentations to the Board of Directors, general public, various advisory groups and other local, state, and federal agencies as required.

 Prepares Section budget, leads the development of the annual service plan and its incorporation in the annual Short-Range Transit Plan (SRTP). Assists with the Agency budget preparation as needed.

 Oversees the review and analysis of and responses to transit service related customer service comments.

 Supports planning elements of agency projects/studies such as the Zero Emission Bus Project.

SUPERVISORY RESPONSIBILITIES
Directly supervises department staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A./B.S.) from a four-year college or university in business, public administration or a related field (master's degree preferred), with a minimum of five years progressively responsible related experience in fixed route operations scheduling, planning, or comparable operations, three years of which are in management; or an equivalent combination of education and experience.  Direct transit planning experience is preferable.

 
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, Boards of Directors, and/or city councils.
 

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 
COMPUTER SKILLS
Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office, to include Word, Excel, Access, etc.
 

REASONING ABILITY
Ability to solve practical problems and deal with a variety of operational variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 
OTHER SKILLS AND ABILITIES
Knowledge of the principles and practices of planning and administration.  Knowledge of transit operations.  Knowledge of local, state and federal laws, regulations, procedures and environmental analysis, with an emphasis on project development and transit planning.  Knowledge of public organizations and their administration.  Knowledge of statistical and research methods.  Knowledge of State and Federal grant process.  Strong interpersonal communication skills.  Ability to write clear and concise reports.  Ability to quickly gather and analyze facts and arrive at sound planning conclusions and recommendations.  Ability to establish and maintain effective working relationships with others.

 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to sit or conduct work in the field; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The noise level in the work environment is usually moderate.

 The Riverside Transit Agency complies with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of accommodation requests prior to the first test part. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the Riverside Transit Agency requires that all new employees provide documentation to establish both work authorization and identity.

Note to Internal Candidates:
The following areas will be reviewed as part of the selection process: 

• Will be required to pass job related skills test(s).Testing may include, but is not limited to:
  • Written test(s)
  • Oral test(s)
  • Practical test(s)
• Past year performance record will be reviewed:
  • No more than 1 verbal warning within a 12 month period
  • Must have zero additional disciplinary actions, i.e. no:
    • Written Warnings
    • Final Warnings
    • Suspension
  • Must have no more than 2 Incidents/miss-outs within the previous 12 month period.
  • Must have no more than 5 Counted Absences within the previous 12 month period.
  • Performance Appraisal ratings must be at or above "Meets Standards."
  • No Preventable Accidents