ROCK REGION METRO On-Demand & Special Services Manager Salary in the United States

How much does an On-Demand & Special Services Manager make at companies like ROCK REGION METRO in the United States? The average salary for On-Demand & Special Services Manager at companies like ROCK REGION METRO in the United States is $94,346 as of March 26, 2024, but the range typically falls between $85,472 and $103,219. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ROCK REGION METRO

Browse other Companies in the Transportation Industry

View rock region metro Salary

What does an On-Demand & Special Services Manager do at companies like ROCK REGION METRO?

Title: On-Demand & Special Services Manager

Reports to: Chief Operating Officer

FLSA Status: Exempt

 

BRIEF DESCRIPTION:

The purpose of this position is to provide service-level management and leadership for on-demand and special services and to fully support the goals and objectives of both the Operations Department and METRO. This is accomplished by supervising staff, performing administrative tasks, developing and managing programs, policies, and procedures, and ensuring compliance with Federal, State, and Local regulations pertaining to public transit.  Other duties include responding to, containing, and managing emergency situations, participating in METRO and department training opportunities and programs, completing special projects, and acting as a resource base to other services, departments, executive management, and outside agencies as requested/directed.

 

 

JOB REQUIREMENTS

Formal Education:           Two (2) years of college resulting in an Associate’s degree or                                                            equivalent from an accredited college or university in Business                                                            Administration, Public Administration, Management, or a related field.

                                           Additional directly related experience beyond the minimum requirement                                             may substitute for the required education based on the ratio of one and a                                             half (1.5) years of experience for each (1) year of education.

Experience

A minimum of five (5) years of progressively responsible experience in the transportation industry, and preference for experience in a public transit environment. 

Supervision

Position requires significant people management experience, including the management of work performance, performance appraisal and assessment, disciplinary management process, and performance improvement process. 

Policy Development and Administration

Administer and implement improvements in organizational policy and process. 

Technical Skills

Work requires an advanced understanding of transit management, and the technical ability to develop and manage technical tools that support organizational goals.  Position requires independent judgment and decision-making abilities necessary for the efficient application of technology. 

Business growth and development

This professional will have a hunger for learning, particularly with disciplines related to transit and best management and business practices.  The incumbent in this position will stay current with transit and management systems and technology advances and will take advantage of relevant publications, transit and management conferences, and system development. 

Quantitative tracking and analysis

Possesses the ability to record and manage complex data, and to apply analytic processes to best use and communicate the data. 

Written and verbal skills

This manager will be proficient in both written and verbal communications.  Listening skills will be critical in the process of team leadership, training, and process/team improvement. 

 

 

Knowledge

  • In-depth knowledge of the principles and practices of operations.   
  • General knowledge management process.
  • Ability to learn and implement organizational policies and processes.
  • Federal, State, Local, and specific transit statutes, regulations and requirements.
  • Understanding of the Fair Labor Standards Act (FLSA).
  • Methods and techniques of preparing transportation summary reports, and transportation related documents.
  • Principles of staffing development, recruitment, selection and placement.
  • Basic understanding of technology systems.
  • Principles of people management and development.
  • Rock Region METRO services.

 

SKILLS & ABILITES

  • Advanced word processing, spreadsheet, presentation, and database software.
  • Specialized software related to functional areas.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Present facts and recommendations effectively in oral and written form.
  • Maintain knowledge of industry trends and legislation and ensures the Authority’s compliance.
  • Plan, organize, direct, coordinate, and supervise work and staff engaged in the assigned functional areas.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Provides leadership, inspires and motivates others to perform well, accepts feedback from others. Makes self available to staff; Provides regular performance feedback, and develops subordinates’ skills, and encourages growth.
  • Analyze and resolve a variety of complex organizational, staffing, space needs, and other issues.
  • Display willingness to make decisions exhibits sound and accurate judgment and makes timely decisions.
  • Prioritize and plan work activities, uses time efficiently, and develops realistic action plans
  • Gather, assemble, analyze and evaluate facts evidence, data, and other information in order to draw reasonable and fair conclusions and make sound decisions.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.

 

Check out On-Demand & Special Services Manager jobs in Columbus, Ohio

Assistant Bakery Manager

Nothing Bundt Cakes - Fairlawn - Akron, OH

Special Projects Manager

Limbach Facility Services LLC - Athens, OH

Credentialing and Billing Specialist

On Demand / New Day Recovery LLC - Austintown, OH

Controls Engineer

Renhill HR on Demand - Bowling Green, OH

$85,472 Low Average $94,346 High $103,219

Understand the total compensation opportunity for On-Demand & Special Services Manager at companies like ROCK REGION METRO, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$85,472
$103,219
$94,346
The chart shows total cash compensation for the ROCK REGION METRO On-Demand & Special Services Manager in the United States, which includes base, and annual incentives can vary anywhere from $85,472 to $103,219 with an average total cash compensation of $94,346. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ROCK REGION METRO On-Demand & Special Services Manager
OVP Health - South Point , OH
... demand is met and cost-effective processes are utilized. Additionally, this manager has ... Typically, M-F but may require some weekends for special events. Work hours will be flexible to ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago
Haag-Streit USA Inc - Mason , OH
Manage & analyze customer purchase orders, demand changes, etc. * Create transparency for clients ... of special order products. Research and Reporting * Provide statistical data on incoming order ...
ZipRecruiter - 12 days ago
SAFY of America - Hancock County , OH
Other duties or special projects as assigned. What You Bring We are looking for people from diverse ... On demand access to earned wages through Zayzoon * Gain leadership skills, develop your clinical ...
LinkedIn - 65 days ago
ForTec Medical - Hudson , OH
... on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and ... This role performs a variety of responsibilities, special assignments, and projects, and is based ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 24 days ago
Encore Technologies - Cincinnati , OH
... Manager - Workspace Services Onsite in Cincinnati, OH Monday-Friday 8:00 am- 5:00 pm Minimum ... Help lead, coordinate, and deliver successful installs, moves, adds, and changes on a regional ...
LinkedIn - 20 days ago
Young Women's Christian Association - Cleveland , OH
As a Clinical Services Manager (Housing Services) at the Young Women's Christian Association in ... on this page. Good luck!
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 24 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst