ROCKET IT Field Support Technician Salary in the United States

How much does an Field Support Technician make at companies like ROCKET IT in the United States? The average salary for Field Support Technician at companies like ROCKET IT in the United States is $57,991 as of August 27, 2021, but the range typically falls between $50,388 and $65,594. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ROCKET IT

Browse other Companies in the Business Services Industry

What does an Field Support Technician do at companies like ROCKET IT?

The driving force behind Rocket IT is a deep desire to help people thrive. For us, that means that we strive for the highest possible good of our employees and their families, our clients and their employees, and for our community. We do this by providing the IT strategy, security and support that organizations need and, as a result, we are the IT partner of choice in Gwinnett County. We’re looking for another member of our team, and that could be you.

Job Description

Field Support Technicians help people be productive and happy with their computers and gadgets, providing quick and courteous "deskside" technical support to Rocket IT clients and employees in the field. Field Support Technicians also setup, deploy and support PCs and Macs, desktops and laptops, tablet PCs, IP phones and smartphones, printers, desktop applications and security software. The Field Support Technician role is ideal for sharp, friendly technologists who love helping people.

Rocket IT has a strong culture based around our core values.  We work and play by these values.  They are:

  1. Connect with people- We are purposeful about developing meaningful connections with the people around us, be it our clients, coworkers, or community.
  2. Be passionate stewards-  We hire people who love what they do and believe in our mission of helping others thrive.
  3. Find a better way- We believe that anything worth doing is worth doing well. Are you an innovator?
  4. Have a blast!- Working hard is important, but we also know it’s important to have fun. We foster an open and collaborative environment that feels less like a workplace and more like a family. 

Responsibilities

  • Provide high touch customer service to our clients both onsite and over the phone
  • Help people and organizations maximize IT uptime and performance
  • Manage workload and prioritize workflow to resolve and document tickets in a timely manner
  • Continuing education and secure certifications

Qualifications

  • 4-year Bachelor's Degree required (IT relevance preferred)
  • 1-2 years IT support experience
  • CompTIA A+ or Network+ Certification (current)

Physical Requirements

  • Must be able to sit, stand, walk, stoop, kneel and reach
  • Must be able to speak, write, read and understand English
  • Must have visual acuity
  • Must be able to lift up to 25 pounds

Ideal Personality Traits

  • Strong desire to help others succeed
  • Excellent listening and communication skills
  • Attention to detail and a high level of accuracy
  • Strong organization preferences
  • Happy, enthusiastic attitude

Compensation

  • Competitive Salary with Bonus Structure based on individual and team performance.

Being authorized to perform the role in the U.S. is a precondition to hire.

Check out Field Support Technician jobs in Virginia

Computer Support Technician - TS/SCI Clearance

GD Information Technology, Inc. - Charlottesville, VA

IT User Support Technician

University of Virginia - Charlottesville, VA

IT Support Technician

Priority Chevrolet - Chesapeake, VA

$50,388 Low Average $57,991 High $65,594

Understand the total compensation opportunity for Field Support Technician at companies like ROCKET IT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$50,388
$65,594
$57,991
The chart shows total cash compensation for the ROCKET IT Field Support Technician in the United States, which includes base, and annual incentives can vary anywhere from $50,388 to $65,594 with an average total cash compensation of $57,991. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ROCKET IT Field Support Technician
NextPath Career Partners - Richmond , VA
NextPath Career Partners is currently seeking a Support Technician to join our client's team in ... Experience in a help desk environment (telecommunications, or GIS related field preferred) * Post ...
LinkedIn - 32 days ago
Rapier Solutions - Fort Belvoir , VA
We are seeking a Software Support Technician to join our team! You will resolve computer-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
ZipRecruiter - 4 days ago
Northwest Federal Credit Union - Herndon , VA
The Desktop Support Technician I role is to install, administer, and manage the credit unions ... the field of computer science or comparable experience + Minimum 1 years' experience in the ...
Upward.net - 5 days ago
Collabera Inc. - Herndon , VA
We are looking for Data Center Technicians to join our rapidly expanding team. This position ... An Associate's or Bachelor's Degree, or equivalent experience in an IT related field. Proven ...
LinkedIn - 6 days ago
Fairfax Radiology Centers, LLC - Fairfax , VA
... Field Service Technician based in Fairfax, VA . Fairfax Radiology Centers requires COVID and ... Assists in hardware support for all new and existing locations: * Installation of all new employee ...
ZipRecruiter - 8 days ago
Leidos Holdings Inc. - Reston , VA
Bachelor's degree in a relevant technical field. * Windows 10 or higher level Microsoft certification. * Large Enterprise-level IT experience in supporting multiple Operating Systems and environments
MyJobHelper - 15 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst