SAMSARA Business Operations Manager - Planning and Insights Salary in the United States

About the Role

Samsara is looking for an experienced Business Operations Manager to run our Workforce Planning, Data Analytics, and Business Insights functions for the Global Technical Support organization. You will work closely with the Leadership team in generating customer, product, and operational insights to enable strategic and tactical decisions for our rapidly growing business. 

The ideal candidate will have a passion for data analytics and be eager to pursue a variety of projects in a fast-moving environment. Validated analytical skills, ability to communicate complex analysis to a variety of audiences, and a technical background are required. The role reports to the Head of Support Operations, a team responsible for Service and Operational Excellence for Samsara’s global Technical Support organization. 

In this role, you will own: 

• Big Picture: Build the Global Technical Support organization’s capability to generate high-quality and high-velocity customer, product, and business insights
• Analytics: Perform complex business analyses to uncover and share insights with our leadership team
• Capacity Planning: Partner with leadership to forecast ticket volume, productivity, and capacity to develop efficient staffing plans
• Forecasting: Build growth models and scenarios to guide annual planning process in collaboration with Strategic Finance
• Metrics: Develop and standardize performance KPIs on a team and individual level across the entire organization
• Data Visualization: Build, maintain, and evolve data visualization and dashboards to enable performance management and strategic decision making for leadership
• Data Integration: Collaborate with Data Science to integrate Technical Support data with other Samsara-wide systems to drive cross-functional analysis and insights

An ideal candidate has:

• B.S. or higher, preferably in Business, Engineering, or other quantitative field
• MBA is a plus
• 5+ years of experience in consulting, investment banking, operations strategy, or equivalent experience; OR
• 5+ years of domain experience in generating business insights for Support, Sales, or Operations organizations in a high-growth business
• Advanced capabilities in Excel, SQL, or equivalent analytical tools
• Strong analytical and problem-solving skills, with a passion for turning data into significant insights
• Strong communication skills and the ability to translate complex analysis into easily digestible insights for a variety of audiences
• Demonstrated skills in data visualization tools (e.g., Python, Tableau, etc) is a plus