SCALABLE PRESS Community and Support Manager Salary in the United States

How much does an Community and Support Manager make at companies like SCALABLE PRESS in the United States? The average salary for Community and Support Manager at companies like SCALABLE PRESS in the United States is $77,749 as of February 26, 2024, but the range typically falls between $69,144 and $86,354. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About SCALABLE PRESS

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What does an Community and Support Manager do at companies like SCALABLE PRESS?

  

About the job:

We are seeking an innovative and strategic Community and Support Manager to become the voice for our customers. This individual will own marketing and customer support for Fuel, Scalable Press’ newest and fastest growing product.

Success in this role means engaging with our customers in an authentic and timely manner, while working with the product team and other cross-functional teams to continuously elevate the customer experience. Ownership of support documentation and assisting in the build out of processes to scale the support team is included in this role. 

Responsibilities: 

  • Set, plan and implement social media and communication campaigns and strategies
  • Provide engaging text, image and video content for all social media and professional accounts
  • Field customer inquiries and solicit feedback from our users
  • Provide summaries/reports based on feedback and online reviews
  • Specifying and building tools to improve the speed and quality of support
  • Onboarding and training new support team members
  • Analyzing support workflows and making suggestions to improve efficiency and effectiveness
  • Working closely with product teams to understand and give input into product changes relating to the customer service department
  • Identifying and acting to remove obstacles to delivering consistently high levels of service
  • Developing and maintaining standard operating procedures for common situations

Qualifications: 

  • Excellent writing skills
  • Customer centricity
  • Excellent interpersonal and presentations skills
  • Hands on experience with social media management
  • Knowledge of online marketing 
  • Attention to detail, critical-thinker and problem-solver
  • Experience delivering front-line customer service
  • Demonstrated understanding of common customer service tools and processes
  • Ability to communicate effectively with senior executives
  • Ability to analyse and identify improvements in service systems
  • Experience in managing cross-team projects to completion

Benefits: 

  • Comprehensive Medical, Vision and Dental
  • Company paid Life and Short term disability Insurance
  • Paid Time Off
  • Company Paid Holidays
  • 401K Match

Key facts:

  • Scalable Press has never raised funding - our company is bootstrapped and profitable.
  • We have over 300 employees.
  • Our facilities include over 200,000 square feet of production space.
  • We print and ship millions of products each year.

About Us:

Scalable Press is using technology to reinvent the mass customization industry.
 
Scalable Press was founded with an initial investment of just $2,000. Today, we’re on track to produce more than 12 million shipments across 185 countries. We’re bootstrapped, profitable, and rapidly expanding.
 
We operate four B2C and B2B websites that are accessed by over 100 million visitors per year. Whether it’s embroidered dress shirts, all-over printed socks, or digitally printed t-shirts, we make it easier, cheaper, and faster to order customized goods than ever before.
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$69,144 Low Average $77,749 High $86,354

Understand the total compensation opportunity for Community and Support Manager at companies like SCALABLE PRESS, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$69,144
$86,354
$77,749
The chart shows total cash compensation for the SCALABLE PRESS Community and Support Manager in the United States, which includes base, and annual incentives can vary anywhere from $69,144 to $86,354 with an average total cash compensation of $77,749. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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