SEWER EQUIPMENT Service Manager Salary in the United States

Job Responsibilities:

• Develop a close working relationship with dealer service teams to achieve service sales goals and objectives, while maintaining network consistency
• Assist dealer personnel in identifying and developing key service accounts
• Drive field service revenue growth
• Prepare quotation for customer service work, chargebacks and send to customers within 24 hours
• Analyze and process warranty claims
• Be the point person to resolve disputes with regarding warranty and service
• Create and present weekly warranty issue report
• Organize, schedule and deliver service and maintenance training classes held at corporate headquarters
• Construct and assign weekly schedules to complete field service work and warranty service jobs
• Developing schedules for units needing service and PM work
• Prepare monthly Service Jobs Summary report
• Weekly conference call with technical support and field service staff to review weekly activity and issues
• Schedule and coordinate all service work with outside service providers and chassis dealers
• Execute monthly cycle counts to ensure field service parts inventory accuracy
• Maintain field service technician e-logs, DOT files, and service vehicle repair and maintenance information. Keep track of when inspections are due on field service vehicles.
• Use M2M, Aptean and Excel software to maintain field service inventories
• Plan and manage the annual budget
• Ensure all policies and procedures are being followed
• Evaluate the performance of team members and provide regular feedback and development talks
• Develop/implement standard service offers and service procedures for direct customers and dealers
• Develop, maintain and update any internal procedures for training, technical support, warranty and field service
• Spend adequate time in the field to ensure efficient and safe work practices are followed
• Travel to customer, dealer and trade-show locations as needed (<5% travel required)

Job Requirements

• Strong mechanical aptitude
• Knowledge of and ability to troubleshoot and diagnose hydraulic and electrical systems
• Ability to read, analyze and interpret technical data, drawings, and schematics
• Sound knowledge of and familiarity with truck engine and chassis systems
• Demonstrated computer skills including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and resolve unique service challenges
• Must be very organized and possess the ability to multi-task
• Excellent communication skills with the ability to work and lead as part of a team
• Establishes credibility and trust easily, respects confidentiality and ethical standards

Desired Education and Experience

• 2-year technical school degree or 4-year college degree a plus
• 3 or more years' experience in a service supervisor or management role
• 3 or more years of industrial equipment, heavy equipment or heavy truck experience
• Experience as a mechanic desired, but not required
• 2 or more years of continued education in business or management fields or applicable areas preferred