SIKICH Office and Sales Support Specialist Salary in the United States
How much does an Office and Sales Support Specialist make at companies like SIKICH in the United States? The average salary for Office and Sales Support Specialist at companies like SIKICH in the United States is $59,897 as of March 26, 2024, but the range typically falls between $50,287 and $69,506. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About SIKICH
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What does an Office and Sales Support Specialist do at companies like SIKICH?
Company Overview:
Cooperativa Ceramica D’Imola North America is a subsidiary of Cooperativa Ceramica D’Imola. As a globally recognized manufacturer of ceramic and porcelain tile products, the company’s brands offer a wide range of products including large and small formats in multiple finishes for the contract, hospitality, retail, education, healthcare, and residential markets. Through advanced sustainable manufacturing practices, Cooperativa Ceramica D’Imola is committed to reducing the company’s environmental impact of tile manufacturing. With dedicated North American sales and customer service teams, Cooperativa Ceramica D’Imola North America is committed to serving all its customers' needs.
Job Summary:
The Office and Sales Specialist, based in our Chicago, Illinois location, will have responsibility of providing administrative, operational, and sales support to the North America team.
Responsibilities:
- Direct and respond to calls and emails with customers, vendors, and salespeople in a professional and efficient manner, ensuring purpose of inquiry is clearly identified and questions and problems are resolved promptly.
- Become familiar with product lines and provide technical and environmental product data to customers.
- Obtain shipping estimates through online portal and provide estimated time of arrival and tracking information for orders.
- Update, maintain, and adjust inventory stock including the creation of new items and discontinuation of items within the inventory management system.
- Update and maintain business partner database to ensure accuracy and perform international and domestic stock checks utilizing database.
- Assist with problem resolution as directed by sales consultant(s) and/or management.
- Obtain payment information for open orders.
- Work closely with external accounting partner to compile monthly reporting, assist with AR and AP, and coordinate additional requests.
Experience, Education, and Competency Requirements:
- Bachelor’s degree in related field from four-year college or university or equivalent combination of education and experience is required.
- At least three years of customer service or inside sales experience and at least two years of logistics or purchasing experience required.
- Knowledge of distribution and inventory management is required; previous experience in design or construction industry is preferred.
- Proficient skills in Microsoft Office and prior experience working with inventory software is required.
- Must be able to organize, prioritize, and multi-task in a high-pressure environment.
- Strong verbal and written communication skills.
- Excellent problem-solving ability and conflict resolution skills.
- Ability to work independently or within a team.
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