TENSTREET Client Success Associate Salary in the United States

Tenstreet is a growing, fast-paced, SaaS business providing solutions for the transportation industry. Together we’re disrupting the ways in which companies recruit, onboard and hire drivers. We’re a team of over achievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.  But the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture. 

The Client Success Associate position is responsible for maintaining client support. This individual will be a highly motivated, self-starter, able to effectively work cross-functionally between various teams.

What you'll be responsible for:

• Handling all phases of new product implementation and training for assigned clients.
• Providing top level application support: Responding to & resolving client requests and questions.
• Focusing on client relationship and retention to ensure that each client is as successful as possible in using our product.
• Serving as an expert on all operational aspects of all Tenstreet programs and software solutions.
• Delivering a high level of customer satisfaction.
• Being the interface to the client and work closely with other Tenstreet teams to implement strategic projects.
• Working with Advisory team members to identify additional products and services that would add value for your clients.
• Leading training sessions for both clients and internal Tenstreet employees.
• Performing special projects as required.

You may be a fit if:

• You write and speak clearly and concisely.
• You naturally build strong relationships with clients over the phone.
• You have a natural ability to handle a lot of complexity, understand what next steps are needed, then take action.
• You’re known for getting stuff done.
• You’re passionate about learning, do so quickly, and enjoy solving puzzles.
• You have a tenacious focus on making every client as successful as possible and gain energy from making clients happy.
• You very quickly get to the heart of the matter when discussing issues important with clients.
• You are organized and not intimidated by (sometimes lengthy) to-do lists.

What we’ll provide you:

• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.
• The unique culture of working in a thriving software company right here in Tulsa.
• Full benefits including 2 health insurance options, dental, vision, 401k, 15 PTO days, FSA/HSA accounts and other great perks.