THE CHICAGO LIGHTHOUSE Call Center Agent Salary in the United States

STATEMENT OF PURPOSE:   To provide the highest level of customer service to members and to the public as it relates to the established procedures set forth by the Illinois Department of Financial and Professional Regulation (IDFPR).  Answer telephones, provide answers to routine questions, and assist with application process and renewals for licensees across all categories of licenses.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Must abide by all protected Privacy and HIPAA guidelines;
• Answer inbound calls in call center and document all calls;
• Provide licensure information and continuing professional education requirements to licensees utilizing established protocols, procedures, and educational methodologies via the telephone in an accurate and courteous manner;

• Identify and transfer calls to IDFPR specialists as required; information about the member's condition or disease state;
• Assist with special projects and/or other duties as assigned by Supervisor.

Qualifications:

• High School diploma/GED required; Associate's Degree plus;
• Minimum of one year experience as telephonic customer service experience, preferred;
• Superior communication and interpersonal skills;
• Experience with standard office computing environment and software including Microsoft Word and Excel and database software; proficiency in typing, word processing;
• Bi-lingual English/Spanish skills, preferred but not required;
• Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
                                                                                                                    

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws.  The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.