How much does an Customer Service Manager make at companies like THE NEXT STREET in the United States? The average salary for Customer Service Manager at companies like THE NEXT STREET in the United States is $109,699 as of March 26, 2024, but the range typically falls between $93,782 and $125,616. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About THE NEXT STREET
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The Customer Service Manager is a collaborative and strategic member of the Service Excellence Department at The Next Street. This role reports to the Director of Service Excellence and works closely with the License Testing Manager. They are responsible for our contact center operations and managing employees. This role is both strategic and tactical, working alongside our customer service team providing coaching and assisting in escalated customer service needs. Call Center/Contact Center experience is required for this role.
As the Customer Service Manager at The Next Street, you are the customer’s biggest advocate, and will work hard to make sure that we are meeting our high standards in serving our customers. This isn’t done through following a checklist. We pride ourselves by listening and understanding the customer’s needs, and then taking action. We work hard to not only meet, but exceed our customer’s expectations. In addition, as the Customer Service Manager, you are a culture driver within the Service Excellence Department and conduct yourself with humanity, empathy and compassion at all times.
Some of the characteristics we are looking for in our Customer Service Manager are the ability to keep cool under pressure and high emotional intelligence. This role is one where you will lead by example.
During the Coronavirus Pandemic, this job will be a work from home position, with weekly requirements in our Middlebury, CT Headquarters. Once the pandemic is over and we have determined it is safe to return to the office, this will be a full time, in-office position at our Middlebury, CT Headquarters. There may be some ability to work from home/remote work when necessary.
Job Responsibilities:
Leadership
The Team
Culture and Values
Coaching
Reports and Metrics
Basic Qualifications:
Please submit a Cover Letter in order to be considered for this role-this is a requirement and you will not be considered if this is not included.
About The Next Street:
The Next Street Driving School is unlike any company you have seen before. We put a huge effort into surrounding ourselves with positive, friendly, happy, energetic and all-around great people. We hire these great people and teach them the skills they need to be outstanding. This mission became a reality when we were voted the Happiest Company in the Country by TinyPulse.
Our number one priority is Service Excellence, and we don’t just say that, we live it. We have an industry leading Service Excellence Department that is not just our contact center representatives, it includes everyone at our company from our CEO to our interns.
Here at The Next Street we have an outstanding Service Excellence Department. We are nearly every customer’s first interaction with our company, and we expect that first interaction to pave the way for an outstanding experience throughout.
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