THE SHADE STORE Client Support Specialist (FT) Salary in the United States

How much does an Client Support Specialist (FT) make at companies like THE SHADE STORE in the United States? The average salary for Client Support Specialist (FT) at companies like THE SHADE STORE in the United States is $81,070 as of August 27, 2021, but the range typically falls between $72,023 and $90,117. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About THE SHADE STORE

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What does an Client Support Specialist (FT) do at companies like THE SHADE STORE?

ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for more than 70 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.

POSITION SUMMARY:  Client Support Specialist.
We are a luxury business, and we provide personalized care to all our customers – both internal and external. You will be responsible for assisting these various customers with their needs including but not limited to scheduling, onsite support, and post-sales diagnostics.  All scenarios require coordinating cross-functionally with internal teams to reach a resolution.  This will be accomplished through the following initiatives:    

WORK ACTIVITIES AND RESPONSIBILITIES:
  • Develop and maintain excellent client relationships (e.g. design consultants, professionals, external customers).
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Communicate final resolution back to customers via e-mail and/or phone.
  • Record comprehensive details of the interaction via the case-tracking system to enable accurate tracking and reporting.
  • Meet and exceed service level agreements and personal metric goals.
  • Demonstrate a commitment to quality improvement and root-cause diagnosis to prevent issue recurrence.
  • Provide support and best practices to the client for all products in accordance with standard operating procedures.
  • Participate in initial and ongoing training of new features and functionality.
  • Communicate product updates, new features, and functionality to the client base as requested.
  • Use troubleshooting techniques and tools to identify the root cause of issues.
  • Research client/customer complaints about product and service failures.
  • Work cross-functionally with other internal groups to expedite problem resolution.
  • Communicate resolutions across departments as needed.

The role offers great opportunities to learn all aspects of the business.  Our job descriptions evolve with our business need and priorities. In addition to the description above, your participation in ad hoc projects as required by changing business goals and requests from TSS Leadership.

What a qualified candidate should possess:
  • College Degree.
  • At least 2 years’ experience in a service-oriented role.
  • Strong Microsoft Word, PowerPoint, and Excel skills.
  • Excellent oral and written communication skills.
  • Able to successfully handle multiple priorities.
  • Exceptional problem-solving skills.
  • Customer-facing attitude and ability to maintain professional demeanor amidst deadlines.
  • Ability to work with cross-functional groups.
  • Strong organizational and time management skills.
  • Detail-oriented with a high level of personal accountability.

WHY WORK AT THE SHADE STORE®
We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity.  If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit.  In return, there are numerous perks and benefits including:

  • Full time highly competitive salary.
  • Medical Benefits.
  • 401k available.
  • $100k Life Insurance & Short-Term Disability Coverage provided at no charge.
  • Partake in many charities and local events.
  • And many more…

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 If you are looking to be part of a growing family of enthusiastic and hard-working individuals, we would love to hear from you!

ABOUT US: Visit our website at https://www.theshadestore.com/corporate-info/careers to learn more about The Shade Store and our career opportunities.
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$72,023 Low Average $81,070 High $90,117

Understand the total compensation opportunity for Client Support Specialist (FT) at companies like THE SHADE STORE, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$72,023
$90,117
$81,070
The chart shows total cash compensation for the THE SHADE STORE Client Support Specialist (FT) in the United States, which includes base, and annual incentives can vary anywhere from $72,023 to $90,117 with an average total cash compensation of $81,070. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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