What does an Ben & Jerry’s Attendant do at companies like THUNDER VALLEY CASINO RESORT?
Overview
The Ben & Jerry’s Attendant will ensure service standards are met by providing friendly and professional service while delivering high quality food and beverage offerings. The Ben & Jerry’s Attendant will follow proper food preparation techniques in accordance with Ben & Jerry’s and Thunder Valley Casino Resort practices and perform a variety of duties including scooping ice cream, handling cash, baking, and cleaning. The Ben & Jerry’s Attendant will provide Guests and fellow Team Members with a friendly, upbeat presence while maintaining a clean atmosphere. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Essential Functions
- Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
- Welcome and connect with every Guest. Provide information regarding all products offered.
- Anticipate Guests’ needs and appropriately suggest additional products to enhance service and meet sales goals.
- Present a professional demeanor and demonstrate clear communication with all Guests and Team Members.
- Maintain knowledge of all products offered and ensure that all products are served to the Guests according to Thunder Valley Casino Resort and Ben & Jerry’s standards.
- Make all needed fresh baked waffle cones.
- Using proper equipment and appropriate training, follow established policies and procedures in addition to specifications for operational flow at each station.
- Follow SOPs, recipe books, and guidelines and have all necessary supplies to provide consistency and quality of service.
- Follow cash handling and register policies including processing Guest checks following established procedures and proper tendering of transactions.
- Follow established internal control procedures for obtaining banks, returning banks, and non-cash paperwork drop.
- Perform cleaning tasks in accordance with duty rosters and cleaning standards to maintain the appearance and sanitation of the restaurant service area and equipment.
- Follow standards for merchandising, stocking, rotating, and storing all products. Restock all products throughout the shift as necessary.
- Follow inventory stocking and recording guidelines.
- Perform preventative maintenance in accordance with preventative maintenance checklist.
Minimum Qualifications
- High school diploma or equivalent education preferred.
- Any combination of education, training, or experience that provides the required knowledge, skills and abilities. One (1) year of experience in a food service outlet is preferred.
- Ability to handle a wide variety of tasks simultaneously while serving customers.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Must be at least eighteen (18) years of age.
- Must be able to obtain UAIC Tribal Gaming License.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
- Must be able to walk and stand for extended periods of time.
- Must be able to lift twenty (20) lbs.
- Must be able to enter walk-in units with temperatures to -10 degrees.
- Must be able to bend and reach to a height of six (6) feet with or without assistance.
- Manual dexterity to operate job related equipment.
If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!
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Ben & Jerry’s Attendant
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Columbus, Ohio