TOHO WATER AUTHORITY Customer Service Assistant Foreman Salary in the United States

This position's objective is to assist with supervisory responsibilities as directed by the Customer Service Field Supervisor.  The Customer Service Assistant Foreman should approach this position in a proactive manner and consistently think outside the box. This position will provide consistent feedback regarding other team members to assist the CSFS in further development of the team. In the event that the CSFS is absent, this position will work with the Customer Service Director to coordinate the field work on a daily basis. This position requires the ability to multitask, work flexible hours, demonstrate a strong work ethic and integrity, exhibit confidentiality, display honesty, and in the best interest of the our team.
 

1. Performs administrative duties by attending supervisor meetings, assist with team training programs, evaluate team and  individual performance consistently through goals, Mid-year and Annual performance measures and assists in the recruitment of employees.
2. Organizes, schedules, assigns jobs and monitors work of CSFTs, determine product needs and order parts and materials, evaluate work requests, create Program Maintenance for vehicle (PM) schedules, provide progress on productivity with effective communication consistently.
3. Identify areas to be more efficient by reviewing work orders for potential development opportunities and to ensure that KPI's are being consistently achieved.
4. Provide training to present /new employee's as designated based on zone assignment and job focus by the CSFF. In addition, assist in development of documentation for position expectations and SOP.
5. Assist the Billing & Collections Department with readings and any other information they need/require to avoid estimation of bills. This can be achieved by following the workflow process through Dispatch.
6. Handle escalations including; customer visits, water quality, contractor issues etc., as necessary.
7. Establish a quality assurance program with the assistance of leadership to randomly check on Technicians in the field.
8. Handle all commercial Disconnects, personally, within established guidelines.
9. All other duties as assigned

1. A minimum of a high school diploma or GED issued from an approved GED Administrator.
2. Minimum of three years relevant experience. 
3. Must possess and maintain a valid State of Florida Class E Driver's License.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk to a significant degree; use hands to operate tools or feel, and talk or hear. The employee is frequently required to pull, push, kneel, bend, squat, crawl, and twist. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Environmental factors include outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather. In addition, noise, darkness, brightness, vibrations, traffic, biological agents, chemicals, gas/ fumes, magnetic fields, or congested area. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.