TOTAL MORTGAGE SERVICES, LLC Customer Service Salary in the United States

How much does an Customer Service make at companies like TOTAL MORTGAGE SERVICES, LLC in the United States? The average salary for Customer Service at companies like TOTAL MORTGAGE SERVICES, LLC in the United States is $42,992 as of November 29, 2021, but the range typically falls between $37,412 and $48,573. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About TOTAL MORTGAGE SERVICES, LLC

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What does an Customer Service do at companies like TOTAL MORTGAGE SERVICES, LLC?

 

Job Description

Job Title:

Customer Service 

Department:

Accounting

Location:

Milford Office

Position reports to:

Accounts Receivable Team Lead

Position supervises:

N/A

FLSA status:

__ Exempt     X Non-Exempt

TMS Core Values:

  • Do the Right Thing
  • Embrace and Drive Change
  • Create and Maintain High Morale, Job Fulfillment and Enjoyment
  • Be Creative and Open-Minded
  • Pursue Growth and Learning in Self and Team
  • Build Open and Honest Relationships with Communication

General Purpose and Scope (Summary):

This entry level position is responsible for providing customer support.  The primary responsibilities include answering incoming emails and phone calls from borrowers which can range from questions at closing to post purchase. 

Responsibilities/Functions:

- Perform interim servicing payment follow-up

-Assist borrowers with post closing questions including payments and escrow disbursements

-Provide payment histories and payoff statements, as needed

-Collect payments

-Generate bills

- Maintain conversation logs in LOS and ticket system

Personal Traits / Competencies:

- Good oral and written communication skills.

- Must be Customer Service oriented.

-Attention to detail

-Ability to solve problems effectively

-Basic math skills, a plus

Technical / Computer Skills:

- Knowledge on moving documents electronically via e-mail etc.

- Proficient using Microsoft Excel, Word and Outlook

- General knowledge of the mortgage industry with specific knowledge of loan servicing, a plus.

Education and Experience:

-A business degree is desirable but not necessary; alternatively a high school diploma or equivalent

- 0-2 years related experience

Certifications, Licenses, etc.

-Not necessary, but helpful to have formal fair debt compliance training

Hours for position:

M-F 9am-5pm

This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet Customer Service and investor requirements

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

    

 

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$37,412 Low Average $42,992 High $48,573

Understand the total compensation opportunity for Customer Service at companies like TOTAL MORTGAGE SERVICES, LLC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$37,412
$48,573
$42,992
The chart shows total cash compensation for the TOTAL MORTGAGE SERVICES, LLC Customer Service in the United States, which includes base, and annual incentives can vary anywhere from $37,412 to $48,573 with an average total cash compensation of $42,992. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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