TOTAL MORTGAGE SERVICES, LLC Customer Verifications Associate Salary in the United States

How much does an Customer Verifications Associate make at companies like TOTAL MORTGAGE SERVICES, LLC in the United States? The average salary for Customer Verifications Associate at companies like TOTAL MORTGAGE SERVICES, LLC in the United States is $35,964 as of December 27, 2021, but the range typically falls between $31,626 and $40,302. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does an Customer Verifications Associate do at companies like TOTAL MORTGAGE SERVICES, LLC?

Customer Verification Assistant

  • Department: Retail Sales
  • Location: Milford Office (Corporate HQ)
  • Non-Exempt

TMS Core Values:

  • Do the Right Thing
  • Embrace and Drive Change
  • Create and Maintain High Morale, Job Fulfillment and Enjoyment
  • Be Creative and Open-Minded
  • Pursue Growth and Learning in Self and Team
  • Build Open and Honest Relationships with Communication


General Purpose and Scope (Summary):

Total Mortgage is looking for talented, personable, and customer service-oriented people to work in our Customer Verification Assistant department. Customer Verification Assistants are the first point of contact with our new potential customers, and are responsible for understanding customer needs, building desire, and transferring interested customers to our licensed loan officers.

The ideal candidate will possess strong interpersonal skills, a passion for working with people, patience, and great organizational skills. 


  • Provide a positive initial experience to new potential customers through inbound and outbound calls
  • Start the conversation and understand customer needs
  • Build desire with customers
  • Verify customer provided information;
  • Transfer interested, qualified customers to licensed loan officers;
  • Other tasks as assigned by management.


  • Conduct business in compliance with all state and federal regulations;
  • Set personal goals for growth within Total Mortgage structure;
  • Take a proactive approach to learning;
  • Meet goals set by Total Mortgage.


Note: Customer Verification Assistants may not, under any circumstance, take a mortgage loan application or negotiate or discuss terms of mortgage loan, without the prerequisite licensing.


Personal Traits / Competencies:

  • Exceptional interpersonal and communication skills
  • Provide world-class customer service
  • Strong attention to detail
  • Great organization skills
  • Team player and works well independently
  • Ability to listen and make decisions quickly


Technical / Computer Skills:

  • Proficient with Microsoft Word, Excel, Outlook
  • Ability to type and use phone systems


Education and Experience:

  • BS/BA preferred, high school diploma or equivalent required


Certifications, Licenses, etc.

  •  State and Federal licensing is not required for the role of Customer Verification Assistant.


Hours for position:

  • M-Th 10am-6pm 
  • Friday 9am-5pm
  • Late shifts available, Some Saturdays are mandatory.


This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements



This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Total Mortgage Services is an equal opportunity employer

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$31,626 Low Average $35,964 High $40,302

Understand the total compensation opportunity for Customer Verifications Associate at companies like TOTAL MORTGAGE SERVICES, LLC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the TOTAL MORTGAGE SERVICES, LLC Customer Verifications Associate in the United States, which includes base, and annual incentives can vary anywhere from $31,626 to $40,302 with an average total cash compensation of $35,964. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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