TRAILSTONE GROUP Desktop Support Analyst Salary in the United States

How much does an Desktop Support Analyst make at companies like TRAILSTONE GROUP in the United States? The average salary for Desktop Support Analyst at companies like TRAILSTONE GROUP in the United States is $53,112 as of August 27, 2021, but the range typically falls between $46,003 and $60,221. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does an Desktop Support Analyst do at companies like TRAILSTONE GROUP?

About TrailStone


At TrailStone we believe in shared success for our investors and our employees. Success is driven by exceptional people working together as a team with a passion for the mission and common values.


TrailStone is a global energy trader and risk manager. Our mission is to play a leading role in facilitating the worldwide transition to renewable power. Our primary business is real-time management of electricity generation assets. Our team of traders, meteorologists, software engineers, risk managers, and data scientists aim to increase the stability of electric grids while minimizing risk for generators of intermittent electricity from wind and solar investments. TrailStone leverages its energy market experience and predictive modelling platform to take and manage financial trading risk in energy markets.


Job Title: Desktop Support Analyst


Location: Austin, TX




The right candidate will provide comprehensive front-line hardware and software support of traders, middle office, back office staff, executives, and support teams. This includes the following:


  • Taking full ownership of issues until they are resolved
  • Responding to issues in a timely manner
  • Utilizing creative thinking skills to determine the nature of problems, and the resources required to resolve them
  • Escalating complex problems to onsite or vendor subject matter experts in a timely manner
  • Following up with users to verify all problems have been resolved satisfactorily
  • Documenting issues received and managing the ticket process to closure
  • Scheduling warranty repairs and ordering new hardware
  • Providing Active Directory User/File/Folder/Group permissions management
  • Setting up, moving, and tearing down desktops, laptops, and phone hardware
  • Supporting desktops, laptops, virtual desktops, Citrix applications, mobile devices, etc. including device imaging, roll-outs, moves, and updates as needed
  • Creating and maintaining self-service documentation
  • Providing end user IT disaster recovery assistance as needed
  • Following a daily task log
  • Working with vendors and employees to identify and implement positive business changes including deployment of new technologies
  • Occasional travel to US and/or International offices
  • Creating weekly reports for assigned activities and project status
  • Performing other duties as assigned


Educational and Technical Requirements:


  • Bachelor’s degree in computer science or 3+ years of equivalent training and experience
  • Experience with trading or financial services environments
  • Minimum 2+ years supporting: Active Directory, TCP/IP, DNS, DHCP, Windows 10, NTFS permissions, PC imaging, network printer management & troubleshooting, overall Deskside support.
  • Must have advanced working knowledge of relevant end-user hardware, Microsoft operating
  • Strong verbal and written communication skills
  • Ability to communicate at all levels of an organization, including vendors, executives, and traders, using interpersonal skills, via phone, video conferencing, email, and chat, and in-person.
  • Ability to assess and accommodate various levels of employee technical skills
  • Ability to effectively manage different personality types
  • Ability to solve complex problems using logic and analytical skills
  • Able to balance multiple priorities while working under pressure with tight deadlines
  • Possess a positive attitude with strong customer service orientation
  • High degree of confidentiality required
  • Some heavy lifting required and manual dexterity to work inside hardware components required
  • Available to work overtime if required and be part of an on-call rotational support team
  • systems, Microsoft Office and other Trading applications
  • Experience with the following systems is a plus:
    • Windows Server 2008-2016
    • Application packaging and deployment
    • Virtual desktops
  • Must be willing to work a flexible schedule
  • Must have a current passport, or be willing to obtain 
Check out Desktop Support Analyst jobs in Virginia

Tier 1 Desktop Support

Cordia Resources - Arlington, VA

Service Desk Analyst II - Immediate Interviews!

PAE Incorporated - Falls Church, VA

IT Support Specialist

Day & Zimmermann - Glen Allen, VA

$46,003 Low Average $53,112 High $60,221

Understand the total compensation opportunity for Desktop Support Analyst at companies like TRAILSTONE GROUP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the TRAILSTONE GROUP Desktop Support Analyst in the United States, which includes base, and annual incentives can vary anywhere from $46,003 to $60,221 with an average total cash compensation of $53,112. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for TRAILSTONE GROUP Desktop Support Analyst
Pinnacle Group, Inc. - McLean , VA
Desktop Support Analyst Location: McLean, Virginia Contract: 12 months Pay Rate:$24.56/hr on W2 Job Description * Under general direction, provides third-tier support to end users for either PC ...
LinkedIn - 17 days ago
Computer Enterprises, Inc. - Manassas , VA
Desktop Support Analyst Manassa, VA (onsite) Contract (possible contract to hire) The Support Analyst II will work with and assist customers with installations, moves, adds, changes, refresh, testing ... - 19 days ago
ABBTECH Professional Resources - Richmond , VA
US Citizenship Required Bachelor's degree in Computer Science or other technical discipline and/or at least 5 years of related work experience. 5+ years of experience in desktop/server support with ...
Monster - 19 days ago
Kforce Technology Staffing - Henrico , VA
... analysts or next level teams. The position involves the use of a problem management database and ... The Tier One Support - Desktop associate can troubleshoot "open ended questions" on the fly and use ... - 19 days ago
University of Virginia - Wise , VA
They provide support for desktop, mobile computing, and clientserver technology. IT Help Desk Analyst 2 employees are distinguished from IT Help Desk Analyst 1 employees by their development and ... - 19 days ago
Navy Federal Credit Union - Virginia Beach , VA
Utilize and further develop technical and soft skills, business knowledge, analytical techniques ... Performs work in support of Desktop Support Services group -duties may vary depending on assignment
MyJobHelper - 14 days ago

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