UNITED EQUIPMENT ACCESSORIES First Impressions Coordinator/ Accounting Admin Salary in the United States

Description

POSITION SUMMARY:

• Support day to day business operations by providing exceptional customer service including promptly answering and directing phone calls, handling general inquires, receiving visitors, distributing mail, preparing outgoing mail, forwarding messages to appropriate staff members to meet UEA customer and business demands.
• Coordinate customer invoicing by working closely with customer service and customers to ensure their profiles are set up accurately. Follow up on aged A/R and submit statements to late paying customers.
• Ensure A/P invoices are printed, organized, and entered accurately into Syteline on a timely basis.
• Monitor and order office supplies, as needed or requested, organize and file paperwork, enter data, prepare reports and execute other duties as assigned.
• Other projects and duties as assigned by the Controller.

REPORTING RELATIONSHIPS:

This position reports directly to the Controller.  No positions report directly to this position.

Requirements

EDUCATION - High school diploma or equivalent is required.  A.A. in Business Administration, Customer Service, or related field is preferred.

EXPERIENCE - A minimum of two (2) years combined experience or education in customer service or office support.  Proficiency in Microsoft Office required. Experience using multi-line phone system and entering accounts payable preferred.

SKILLS - Strong customer service, listening, written and oral communication skills are essential to effectively collect and disseminate information with callers, visitors, customers and employees at all levels of the organization.  Strong computer, typing and successful multi-tasking ability is necessary.  Professionalism, time management, organization, and prioritization skills are critical competencies.  Must be able to successfully work under time and budgetary pressures.

PHYSICAL -Regularly required to sit, walk, talk, stand, bend and hear (with mechanical assistance if necessary), possess specific vision abilities including near vision, distance vision, and ability to adjust focus to perform the essential requirements of the position.  

MENTAL - Must be able to read, write and speak English fluently and possess the ability to communicate clearly on technical and business levels while maintaining professional conduct is essential.

WORKING CONDITIONS:

The First Impressions Coordinator/Accounting Admin will primarily work in a plant office setting which is a temperature controlled, smoke free environment with occasional exposure to typical factory hazards including noise, dust, and tripping hazards.  United Equipment Accessories, Inc. functions in a real market environment that changes at various times of the year which occasionally may create high output or greater time pressure demands. This full-time position’s regular work schedule is 7:30 am to 4:00 pm Monday through Friday.  Hours may vary to support business demands and coordination of office coverage, including requirements to work overtime.  

ESSENTIAL DUTIES, RESPONSIBILITIES, AND MEASUREMENTS OF PERFORMANCE:

• Follow rules and processes as outlined in the Employee Handbook, Quality Manual and Safety training regarding conduct and performance standards expected of all employees
• Primary provider of exceptional customer service by promptly answering and directing phone calls on the first ring, handling general inquires according to protocol, receiving visitors, and forwarding messages to appropriate staff members including timely communication of absences
• Distribute and process daily incoming and outgoing mail
• Perform daily invoicing and maintain customer profiles in Syteline
• Follow up on aged A/R and submit statements to late paying customers 
• Ensure A/P invoices submitted electronically are printed, all invoices are organized and accurately entered into Syteline in a timely manner.
• Prepare and distribute reports and presentations
• Monitor, order, and distribute office supply inventory, as needed or requested 
• Obtain and file valid employee driver license copies for company vehicle usage, ensure vehicles are properly checked out using Microsoft Outlook 
• Maintain open communication, cooperate with coworkers, and assist with other administrative projects 
• Consistently demonstrate positive demeanor, professional conduct, good judgment, and a collaborative approach in all business relationships, representing UEA favorably with employees, visitors, customers, and vendors
• Maintain a professional appearance and demeanor appropriate for the position and situation
• Consistently and effectively identify, manage and complete multiple responsibilities accurately, timely and within budget
• Demonstrate physical, regular, and punctual attendance and communicate scheduled and unscheduled absences in advance 
• Perform other duties as directed by the Controller