US AUTO SALES Customer Success Representative Salary in the United States

How much does a Customer Success Representative make at companies like US AUTO SALES in the United States? The average salary for Customer Success Representative at companies like US AUTO SALES in the United States is $68,555 as of August 27, 2021, but the range typically falls between $53,940 and $83,171. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About US AUTO SALES

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What does a Customer Success Representative do at companies like US AUTO SALES?

Position Summary

The Customer Success Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding experience with USAuto Sales.

Responsibilities

  • Makes regular outbound calls to customers to welcome them to the USAuto family and start them on the right path to ownership within the first 75 days.
  • Ensures customer and account information in the Dealer Management System is accurate as per the contractual agreement.
  • Verifies customer's contact information to ensure future correspondence reaches the customer in a timely manner.
  • Handles all inbound and outbound calls related to early stage past due payments.
  • Processes payments, due date changes and amendments for applicable customers.
  • Utilizes multiple methods of communication, such as email, telephone calls, and mailings to follow up with customers regarding their accounts.
  • Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
  • Maintains a balance between company policy and customer benefit in making decisions.
  • Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
  • Serves as a resource/subject matter expert and may provide training to team members.
  • Achieves required score on department an FDCPA test.
  • Performs other duties as assigned.

Qualifications

Required

  • High School Diploma/GED
  • 1-2 years of customer service experience
  • 1-2 years of sales representative experience
  • Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
  • Exceptional verbal and written communication skills

Preferred

  • Some college coursework
  • 1 year of call center, collections, and/or Buy Here Pay Here experience

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability.  We are committed to a drug-free workplace.  All qualified applicants are subject to a drug screening prior to employment.

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$53,940 Low Average $68,555 High $83,171

Understand the total compensation opportunity for Customer Success Representative at companies like US AUTO SALES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$53,940
$83,171
$68,555
The chart shows total cash compensation for the US AUTO SALES Customer Success Representative in the United States, which includes base, and annual incentives can vary anywhere from $53,940 to $83,171 with an average total cash compensation of $68,555. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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