US AUTO SALES Customer Success Representative Salary in the United States

Position Summary

The Customer Success Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding experience with USAuto Sales.

Responsibilities

• Makes regular outbound calls to customers to welcome them to the USAuto family and start them on the right path to ownership within the first 75 days.
• Ensures customer and account information in the Dealer Management System is accurate as per the contractual agreement.
• Verifies customer's contact information to ensure future correspondence reaches the customer in a timely manner.
• Handles all inbound and outbound calls related to early stage past due payments.
• Processes payments, due date changes and amendments for applicable customers.
• Utilizes multiple methods of communication, such as email, telephone calls, and mailings to follow up with customers regarding their accounts.
• Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
• Maintains a balance between company policy and customer benefit in making decisions.
• Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
• Serves as a resource/subject matter expert and may provide training to team members.
• Achieves required score on department an FDCPA test.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma/GED
• 1-2 years of customer service experience
• 1-2 years of sales representative experience
• Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
• Exceptional verbal and written communication skills

Preferred

• Some college coursework
• 1 year of call center, collections, and/or Buy Here Pay Here experience

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability.  We are committed to a drug-free workplace.  All qualified applicants are subject to a drug screening prior to employment.