WASTE MANAGEMENT INC Account Associate Salary in the United States

How much does an Account Associate make at companies like WASTE MANAGEMENT INC in the United States? The average salary for Account Associate at companies like WASTE MANAGEMENT INC in the United States is $44,298 as of August 27, 2021, but the range typically falls between $38,512 and $50,085. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does an Account Associate do at companies like WASTE MANAGEMENT INC?

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Account Associate (AA) generates shareholder value by using a consultative retention based selling approach for larger, more complex Small/Medium commercial Waste Management customers as part of a team-based queue. The Account Associate manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the Account Associate is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Customer interaction (external and internal), response & follow up
    • Serve as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
    • Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
    • Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
    • Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
    • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
    • Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
  • Administrative work
    • Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
    • Prepare reports as needed and/or handle general administrative duties as appropriate
III. Supervisory Responsibilities
This position has no supervisory responsibilities.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Education: High School Diploma or GED (accredited).
  • Experience: One (1) year of WM experience or five (5) years of business to business account management at a proficient level.
B. Certificates, Licenses, Registrations or Other Requirements
  • None required.
C. Other Knowledge, Skills or Abilities Required
  • Ability to effectively convert customer cancellation requests into long term relationships
  • Ability to effectively build relationships across a wide variety of business types
  • Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament
  • Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
  • Positive attitude that enjoys assisting and providing solutions to others
  • High impact communication in written and verbal manner
  • Ability to adapt to change and manage multiple priorities
  • Ability to negotiate effectively
  • Ability to utilize sound business practices
  • Ability to work independently and as part of a team
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Normal setting for this job is an office setting.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.
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$38,512 Low Average $44,298 High $50,085

Understand the total compensation opportunity for Account Associate at companies like WASTE MANAGEMENT INC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the WASTE MANAGEMENT INC Account Associate in the United States, which includes base, and annual incentives can vary anywhere from $38,512 to $50,085 with an average total cash compensation of $44,298. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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