Hourly Wage for WASTE MANAGEMENT INC Account Manager Salary in the United States

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Account Manager (AM) generates shareholder value by using a consultative retention based selling approach for Small/Medium Business commercial Waste Management customers through face-to-face interactions and within an assigned book of business. The AM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and the WM’s growth goals.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Customer interaction (external and internal), response & follow up

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships 
• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills 
• Increase revenue and profitability by executing sound plans on retention visits to improve the customers’ service and/or profitability
• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
• Resolve challenging customer requests, reduce lost accounts by diffusing cancellation requests, and collaborate with Retention Sales Manager to resolve all customer escalations or issues
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate

Generating proposals
Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options.