WESTMORELAND COAL CO Contact Center Director Salary in the United States

How much does a Contact Center Director make at companies like WESTMORELAND COAL CO in the United States? The average salary for Contact Center Director at companies like WESTMORELAND COAL CO in the United States is $154,396 as of May 28, 2020, but the range typically falls between $132,778 and $184,841. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Contact Center Director do at companies like WESTMORELAND COAL CO?

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Director.

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$132,778 Low Average $154,396 High $184,841

Understand the total compensation opportunity for Contact Center Director at companies like WESTMORELAND COAL CO, base salary plus other pay elements

Average Base Salary

Core compensation


Average Total Cash Compensation

Includes base and annual incentives

These charts show the average base salary (core compensation), as well as the average total cash compensation for Contact Center Director in companies like WESTMORELAND COAL CO in the United States. The base salary for Contact Center Director in companies like WESTMORELAND COAL CO range from $132,778 to $184,841 with the average base salary of $154,396. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $152,129 to $228,286 with the average total cash compensation of $183,372.
Job Openings for WESTMORELAND COAL CO Contact Center Director
... to Project Director * Monitor contact center compliance with ISO standards. * Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and ...
ZipRecruiter - 15 days ago
ABBTECH - Richmond , VA
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Capital * Develop work schedules and assign duties to direct report personnel to ensure efficiency
ZipRecruiter - 15 days ago
The Panther Group - Newport News , VA
As a leading provider of temporary, temp-to-hire, and direct-hire staffing in the Newport News area ... A single point of contact from day one. That's what makes The Panther Group different. That is how ...
ZipRecruiter - 6 days ago
Integrity Staffing - Chantilly , VA
... job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications ...
ZipRecruiter - 55 days ago
ChenMed Family of Companies - Richmond , VA
The Center Medical Director is specifically responsible for executing the ChenMed Way and core ... are keeping in contact with hospitalized patients and hospitalists; facilitates review of ...
PracticeMatch - 46 days ago
We work with employers to fill temp-to perm, contract, and direct-hire placements. We accomplish ... Contact Us: 855.VETS111
ZipRecruiter - 90 days ago

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