WHEELHOUSE IT IT Support Agent Salary in the United States

How much does an IT Support Agent make at companies like WHEELHOUSE IT in the United States? The average salary for IT Support Agent at companies like WHEELHOUSE IT in the United States is $98,400 as of August 27, 2021, but the range typically falls between $82,916 and $113,884. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does an IT Support Agent do at companies like WHEELHOUSE IT?

The Support Agent is a dynamic and passionate follower of technology that is eager to get started on their IT career. We understand that not everyone has professional experience in the field. This position is designed for candidates who have been tinkering with technology at home and are excited to transition this experience into their career. The position is located at our Fort Lauderdale Headquarters. The salary range for this position is between $10-$12 per hour, commensurate with experience level.

SUPPORT the Clients & GROW with the Business!

At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Agent reports to the Support Desk Manager but is part of a team that believes in the future of the organization. They are the first people to interact with our clients on incoming tickets. Support Agents are friendly & excited to troubleshoot any incoming issue that comes their way. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our technicians. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

Be part of an EXCITING, FAST-paced and DYNAMIC Team!

Support Agents love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

BENEFITS come with the territory:

  • Medical, Dental, & Vision insurance

  • Short-term, Long-term, and Life insurance

  • Company-sponsored 401K with match

  • Paid vacation

  • Company-sponsored cell phone

  • Performance-based bonuses

  • Training

  • Other perks that make this a great place to work, learn, and grow

Desired Skills & Expectations in the workplace:

  • Doesn’t avoid a challenge and is willing to step up to opportunity

  • Only Great worth ethic need apply (Made a mistake? Own up to it and learn)

  • Comes up with solutions and not excuses

  • Attention to detail is a MUST

  • Show us you can work/play well with others in and outside the team

  • Demonstrate a willingness to improve yourself and grow with the organization

  • Be driven to develop a solid “knowledge base” of best practices and problem resolutions

  • Appreciate a diverse team and the variety that comes in the MSP industry

  • Have an EPIC personality

Considered a plus:

  • Experience providing customer service over the phone

  • Technical Certifications or training equivalent to A+ and Network+

  • Experience providing Business to Business support of any kind

Only local candidates need apply. (Office is located in Fort Lauderdale, FL)

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Check out IT Support Agent jobs in Virginia

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IT User Support Technician

University of Virginia - Charlottesville, VA

$82,916 Low Average $98,400 High $113,884

Understand the total compensation opportunity for IT Support Agent at companies like WHEELHOUSE IT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the WHEELHOUSE IT IT Support Agent in the United States, which includes base, and annual incentives can vary anywhere from $82,916 to $113,884 with an average total cash compensation of $98,400. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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