Hourly Wage for WHEELHOUSE IT Support Agent Salary in the United States

How much does an Support Agent make hourly at companies like WHEELHOUSE IT in the United States? The average hourly wage for an Support Agent at companies like WHEELHOUSE IT in the United States is $28 as of October 29, 2021, but the range typically falls between $25 and $31. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About WHEELHOUSE IT

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What does an Support Agent do at companies like WHEELHOUSE IT?

WheelHouse IT is the largest Managed Service Provider in South Florida and growing. We pride ourselves on our innovation and willingness to adapt to the constantly changing world of technology. This is only possible through the help of our passionate technicians and engineers that are driven to never stop learning. The Support Agent role is the entry level position on our Support Desk that is designed to get you started in the field of IT from the ground up. If you’re a student or recent graduate who really wants to get to work, you’ve found the right place.

Our Support Agents are so valuable to WheelHouse IT because they are the first line of defense for our end users. When someone calls in for technical support, we can trust that our Agents will provide friendly, respectful, and knowledgeable service over the phone or through email. As an entry level position, we expect that incoming candidates likely have no practical experience in IT, but may have experimented with home networks, virtual machines, academic and personal topics, and any other passion projects.

This position allows new employees to learn our systems and clients before being fully submerged in a technician role. The best part? You can be fast tracked to be a knowledgeable Support Technician within three to six months with the right work ethic and initiative. In the WheelHouse family, we like to say that we need “learn-it-alls,” not “know-it-alls.”

Here’s what a week at WheelHouse IT might consist of:

  • Answering incoming calls from our clients requesting technical support
  • Resolving simple or fast tickets on the spot (the longer you’re with us, the more frequent this will become)
  • Creating tickets and routing calls to a team of technicians
  • Getting comfortable using our ticketing system, ConnectWise Manage
  • Application support (Office/Microsoft 365, QuickBooks, etc.)
  • Setup and configuration of hardware
  • Peer-to-peer training and shadowing
  • Unlimited access to Professional training courses to keep you up to date on all tech topics + more
  • Internal training path + career planning

Requirements for this position are light, but our ideal candidate will be:

  • A student or recent graduate of a IT/Computer Science or related program
  • Passionate about technology
  • Excited to work in a fast pace environment
  • Comfortable providing phone support to clients
  • Capable of working a standard M-F/40 hour work week
  • Local to the greater Fort Lauderdale area

All Full Time Employees at WheelHouse IT are eligible for benefits such as:

  • Health, Vision, Dental Insurance
  • Short & Long Term Disability, and Life Insurance
  • Company-sponsored cell phone for personal use
  • 401(k) plan with match
  • Friday Happy Hours
  • Access to training resources

If you feel that you could be a fit for WheelHouse IT, apply and we will reach out to you within 7 business days.

Only local candidates need apply. Our headquarters location is in Fort Lauderdale, FL.

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$25 Low Average $28 High $31

Understand the total hourly compensation opportunity for Support Agent at companies like WHEELHOUSE IT, hourly wage plus other pay elements

Average Total Hourly Cash Compensation

Includes base and short-term incentives

$25
$31
$28
The chart shows the average total hourly cash compensation for the WHEELHOUSE IT Support Agent in the United States, which includes base, and annual incentives can vary anywhere from $25 to $31 with an average total hourly cash compensation of $28. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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