WHEELHOUSE IT Support Agent Salary in the United States

How much does an Support Agent make at companies like WHEELHOUSE IT in the United States? The average salary for Support Agent at companies like WHEELHOUSE IT in the United States is $57,261 as of September 27, 2021, but the range typically falls between $51,104 and $63,417. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About WHEELHOUSE IT

Browse other Companies in the Software & Networking Industry

What does an Support Agent do at companies like WHEELHOUSE IT?

WheelHouse IT is the largest Managed Service Provider in South Florida and growing. We pride ourselves on our innovation and willingness to adapt to the constantly changing world of technology. This is only possible through the help of our passionate technicians and engineers that are driven to never stop learning. The Support Agent role is the entry level position on our Support Desk that is designed to get you started in the field of IT from the ground up. If you’re a student or recent graduate who really wants to get to work, you’ve found the right place.

Our Support Agents are so valuable to WheelHouse IT because they are the first line of defense for our end users. When someone calls in for technical support, we can trust that our Agents will provide friendly, respectful, and knowledgeable service over the phone or through email. As an entry level position, we expect that incoming candidates likely have no practical experience in IT, but may have experimented with home networks, virtual machines, academic and personal topics, and any other passion projects.

This position allows new employees to learn our systems and clients before being fully submerged in a technician role. The best part? You can be fast tracked to be a knowledgeable Support Technician within three to six months with the right work ethic and initiative. In the WheelHouse family, we like to say that we need “learn-it-alls,” not “know-it-alls.”

Here’s what a week at WheelHouse IT might consist of:

  • Answering incoming calls from our clients requesting technical support
  • Resolving simple or fast tickets on the spot (the longer you’re with us, the more frequent this will become)
  • Creating tickets and routing calls to a team of technicians
  • Getting comfortable using our ticketing system, ConnectWise Manage
  • Application support (Office/Microsoft 365, QuickBooks, etc.)
  • Setup and configuration of hardware
  • Peer-to-peer training and shadowing
  • Unlimited access to Professional training courses to keep you up to date on all tech topics + more
  • Internal training path + career planning

Requirements for this position are light, but our ideal candidate will be:

  • A student or recent graduate of a IT/Computer Science or related program
  • Passionate about technology
  • Excited to work in a fast pace environment
  • Comfortable providing phone support to clients
  • Capable of working a standard M-F/40 hour work week
  • Local to the greater Fort Lauderdale area

All Full Time Employees at WheelHouse IT are eligible for benefits such as:

  • Health, Vision, Dental Insurance
  • Short & Long Term Disability, and Life Insurance
  • Company-sponsored cell phone for personal use
  • 401(k) plan with match
  • Friday Happy Hours
  • Access to training resources

If you feel that you could be a fit for WheelHouse IT, apply and we will reach out to you within 7 business days.

Only local candidates need apply. Our headquarters location is in Fort Lauderdale, FL.

Check out Support Agent jobs in Virginia

Agent Sales Development Representative

Clever Real Estate - Arlington, VA

Insurance Agent

American National - Boones Mill, VA

$51,104 Low Average $57,261 High $63,417

Understand the total compensation opportunity for Support Agent at companies like WHEELHOUSE IT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$51,104
$63,417
$57,261
The chart shows total cash compensation for the WHEELHOUSE IT Support Agent in the United States, which includes base, and annual incentives can vary anywhere from $51,104 to $63,417 with an average total cash compensation of $57,261. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for WHEELHOUSE IT Support Agent
New York Life - Roanoke , VA
Just as our Managers in the field work to provide one-on-one support and guidance to every Agent they hire. Qualities that we look for in our Agents: * Sales experience preferred - entrepreneurial ...
New York Life - Today
Digital Gaming Corporation - Columbia , VA
Create and maintain a contact review score that is measurable per Customer Support Agent. * Record results in the relevant database. Calibration; * Provide feedback and collaborate with Service ...
LinkedIn - 10 days ago
Apex Systems - Columbia , VA
Apex Systems, the nation's second largest IT staffing firm, has an immediate opportunity for a Real Estate Agent to support one of our top clients remotely. Please find the details below. If ...
LinkedIn - 4 days ago
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed ...
ZipRecruiter - 19 days ago
The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations
ZipRecruiter - 36 days ago
SOC Telemed - Reston , VA
The company's Consult Coordination Center (CCC) is a "virtual hospital", with both clinical and operational support teams dedicated to accelerating patient care. The CCC Agent is responsible for ...
LinkedIn - 13 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst