Hourly Wage for WHEELHOUSE IT Technical Account Manager Salary in the United States

We are the largest Managed IT Services Company (MSP), headquartered in Fort Lauderdale, FL that is looking for a hardworking and energetic individual with a passion for optimizing workflow and company efficiency. This is a full-time Technical Account Manager position and has a great opportunity for individuals that want to grow with a company.

The Technical Account Manager will work with the entire Support Desk related to, but not limited to: Project Support/Execution, Procurement, Bench work and general Help Desk Support. The ideal person for the position will be self-driven, highly motivated and capable of multitasking in a high activity environment. They should be dedicated to growing their team by creating a successful career path through the company and adaptable to the company’s needs.

Responsibilities:

• Keep track of and evaluate performance metrics of your team
• Mentor team members to improve & provide growth
• Drive deadlines of project expectations and communication
• Regularly review members of team and keep them updated on progress
• Quality control of calls/support tickets
• Establish best practices
• Analyze customers’ needs and suggest upgrades or additional features/products to meet their requirements
• Client retention
• Participate in the development of processes and documentation for the department
• Address all product related queries on time
• Schedule on-sites for your clients
• Maintain bench work process

Required Skills:

• Proven work experience as a Technical Account Manager
• Solid technical background with hands on experience in basic technologies
• An ability to grasp customers’ needs and suggest timely solutions
• Customer Service Experience
• PERSONALITY is KEY! We are looking for our next team member to be fun and energetic.
• Are you a self-starter?
• Are you a problem solver?
• Can you juggle several tasks at once and keep up with the pace?
• Do you have great verbal and written communication skills?
• Strong Analytical Skills

Here is what Wheelhouse IT has to offer!

• 7 Paid Holidays
• Paid Time Off (PTO)
• Company Sponsored Insurance Coverage:
• Health
• Dental
• Optical
• Life
• 401K Investment Plan with Company Matching
• Highly motivated Commission Structure
• Internal Training
• Company Issued Cell Phone & Service – Keep your number just drop the bill
• Salary is commensurate with experience.
  • Total Comp Range: $62,000-$77,000 per year

Current Perks:

• Quarterly Company Outings
• All the PlayStation & Ping Pong & NERF wars you can handle “in your downtime”