ZONES Apple Service Desk Analyst Salary in the United States

How much does an Apple Service Desk Analyst make at companies like ZONES in the United States? The average salary for Apple Service Desk Analyst at companies like ZONES in the United States is $66,309 as of August 27, 2021, but the range typically falls between $58,752 and $73,865. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ZONES

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What does an Apple Service Desk Analyst do at companies like ZONES?

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands.


Role: Apple Service Desk Analyst

Position Overview

As a Service Desk Analyst, you will provide customer-friendly Level-1 support to Clients experiencing difficulty using IT products. You will troubleshoot, diagnose and resolve Level-1 incidents received, and escalate issues, as necessary. 

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The Apple Service Desk Analyst is primarily responsible for:

  • Providing Apple Laptop, Desktop and Mobile Device Management Support
  • Providing active directory administration as needed
  • Providing iOS device support (iPhones, iPads, etc)
  • Assisting customers in setting up Apple Devices
  • Assisting with troubleshooting issues
  • Using specific tools to diagnose issues, make recommendations for resolution
  • Using Jamf for Apple device administration
  • Using problem-solving and people skills to ensure swift resolutions to technical issues
  • Testing, troubleshooting, and diagnosing computer error messages and failures
  • Answering support requests via phone, email or through tickets
  • Providing 1st level triage support for reported incidents and requests
  • Providing 5-star customer service

*This shift is 6 am - 3 pm Monday - Friday

EDUCATION:

  • Associates Degree or 2 years’ experience in a similar service desk role.

PREFERRED QUALIFICATIONS:

  • JAMF 100 Certification
  • Hardware: Working knowledge of Apple and Windows hardware
  • Software: Working knowledge of Mac OS X and Windows 7, 10,
    Microsoft Office 2010-2016, Office 365
  • Working knowledge of binding and managing Macs/PCs in Active Directory
  • Working knowledge of managing Macs in Jamf Pro, Casper Suite or similar
  • Working knowledge of O365 and Active Directory
  • Experience with ServiceNow Ticketing System
  • Experience working in a fast-paced service desk
  • Strong ability to troubleshoot issues
  • Strong communication skills.


Zones nfrastructure offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
Check out Apple Service Desk Analyst jobs in Virginia

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KeenLogic - Alexandria, VA

Cyber Incident Analyst Responder (Service Desk)

Catapult Consultants - Arlington, VA

Help Desk Analyst

ettain group - Chesapeake, VA

Tier I Help Desk Analyst

MISICOM, Inc - Chesapeake, VA

$58,752 Low Average $66,309 High $73,865

Understand the total compensation opportunity for Apple Service Desk Analyst at companies like ZONES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$58,752
$73,865
$66,309
The chart shows total cash compensation for the ZONES Apple Service Desk Analyst in the United States, which includes base, and annual incentives can vary anywhere from $58,752 to $73,865 with an average total cash compensation of $66,309. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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