How much does a Tier Ii Help Desk make in Pennsylvania? The salary range for a Tier Ii Help Desk job is from $51,454 to $63,731 per year in Pennsylvania. Click on the filter to check out Tier Ii Help Desk job salaries by hourly, weekly, biweekly, semimonthly, monthly, and yearly.
Collaboration is an often proposed solution: the idea that a help desk ticket is assigned to a specific individual or group who either resolves the issue directly or shepherds the ticket (and its user) through the support system.
December 16, 2021
If you want to move up at the help desk, a tier II IT support technician may be a good next step for you.
December 07, 2021
In that case, the Tier II tech adds the entry to the bug list that is eventually handed over to the developer to rectify.
December 03, 2021
Of course, as users of any product become savvier, your help desk agents need to keep up—both with your own product as well as with your competitors.
November 21, 2021
If information is easily accessible in Tier 0, customers can quickly find solutions without IT help, saving higher skilled resources for creating new solutions and troubleshooting difficult problems.
November 18, 2021