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The Automotive Cleaner may require a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Cleans interiors and exteriors of transportation vehicles such as airplanes, automobiles, buses, railroad cars, and streetcars. Being an Automotive Cleaner relies on limited experience and judgment to plan and accomplish goals. Is familiar with standard concepts, practices, and procedures within a particular field. In addition, Automotive Cleaner performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is expected.
The Commercial Automotive Services Manager assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Manages the service staff to effectively meet customer requirements and minimize service related expenses. Being a Commercial Automotive Services Manager trains service technicians and conducts new hire orientation; schedules other training as required. Makes recommendations for hiring, firing and disciplining of service techs. In addition, Commercial Automotive Services Manager ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree in area of specialty and 4-6 years experience with extensive knowledge of auto repair and shop management skills, including scheduling, inventory purchasing, expense control and customer service. Typically reports to a store manager. The Commercial Automotive Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Commercial Automotive Services Manager typically requires 3-5 years experience in the related area as an individual contributor.
The Commercial Automotive Store Manager develops strategies to improve customer service, drive store sales, and increase profitability. Plans and directs the day-to-day operations of a commercial tire store/center. Being a Commercial Automotive Store Manager hires and manages store personnel. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. In addition, Commercial Automotive Store Manager may require a bachelor's degree in area of specialty. Typically reports to top management. The Commercial Automotive Store Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Commercial Automotive Store Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
The Automotive Sales Associate schedules appointments with the service department. Evaluates retail customer needs and makes product/service recommendations accordingly. Being an Automotive Sales Associate ensures retail area is maintained in a neat, clean, professional manner. Answers telephone calls in a professional manner and refers callers to the appropriate personnel. In addition, Automotive Sales Associate aids in receiving, stocking and maintaining all displays. May require a bachelor's degree in area of specialty, and basic knowledge of tires and other automotive products. Typically reports to a supervisor or manager. Being an Automotive Sales Associate may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.