Mortgage Lending Branch Manager manages mortgage loan activities in a branch office. Provides customers with mortgage loan information and recommends product options. Being a Mortgage Lending Branch Manager coordinates origination from application processing to closing of residential loans. Monitors trends and developments in the local real estate market and changes to private and government-insured mortgages. Additionally, Mortgage Lending Branch Manager ensures all lending policies and regulations are followed. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Mortgage Lending Branch Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Mortgage Lending Branch Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
In-Store Branch Manager manages a banking branch office located in a retail store. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Being an In-Store Branch Manager schedules, manages, and trains branch staff to maintain the required service coverage. Follows all company policies and procedures to maintain required security, operational, and service quality standards. Additionally, In-Store Branch Manager resolves escalated customer or operations issues. Coordinates with other bank teams to promote products or provide additional services to customers. May require an associate degree. Typically reports to a manager or head of a unit/department. The In-Store Branch Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an In-Store Branch Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Branch Manager manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Being a Branch Manager schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Additionally, Branch Manager is accountable for financial, operational, and customer satisfaction goals for the branch. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products and represent the bank in the community. May require a bachelor's degree. Typically reports to a group or regional branch manager. The Branch Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Assistant Branch Manager II assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Being an Assistant Branch Manager II assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Additionally, Assistant Branch Manager II ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require a bachelor's degree. Typically reports to a branch manager. The Assistant Branch Manager II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Assistant Branch Manager II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Branch Service Supervisor supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Being a Branch Service Supervisor monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Additionally, Branch Service Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Service Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Branch Service Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.