Branch Service Manager manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Being a Branch Service Manager defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Additionally, Branch Service Manager manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. The Branch Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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Branch Sales and Operations Manager manages the overall operations, sales, and business development activities for a branch location of an organization. Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Being a Branch Sales and Operations Manager builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Additionally, Branch Sales and Operations Manager maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to a director. The Branch Sales and Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Sales and Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.