Retail Branch Trainer ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Researches new training methods and determines feasibility of use. Being a Retail Branch Trainer evaluates and enhances training programs to maximize revenue goals and enhance staff development. Conducts training on- and off-site to both general employee groups and management groups. Additionally, Retail Branch Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Retail Branch Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
The Retail Branch Staff Trainer researches new training methods and determines feasibility of use. Ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Being a Retail Branch Staff Trainer conducts training on- and off-site to both general employee groups and management groups. Evaluates and enhances training programs to maximize revenue goals and enhance staff development. In addition, Retail Branch Staff Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. Working as a Retail Branch Staff Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
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A trainer is responsible for designing and delivering training programs to employees or clients in order to improve their skills, knowledge, and performance. They assess training needs, develop training materials, and deliver training sessions in a variety of formats, such as in-person, virtual, or through e-learning platforms. Trainers also evaluate the effectiveness of training programs and make adjustments as needed to ensure that participants are able to apply their new skills and knowledge in their roles. Additionally, they may provide coaching and support to individuals or teams to help them achieve their learning and development goals. Good communication, presentation, and interpersonal skills are essential for this role, as well as a strong understanding of adult learning principles and instructional design.
Branch Manager manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Being a Branch Manager schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Additionally, Branch Manager is accountable for financial, operational, and customer satisfaction goals for the branch. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products and represent the bank in the community. May require a bachelor's degree. Typically reports to a group or regional branch manager. The Branch Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.