The Claims Investigator I corresponds with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested insurance claims. Denies, settles, or authorizes payments to routine property/casualty claims based on coverage, appraisal, and verifiable damage. Being a Claims Investigator I prepares reports of investigation findings. Makes recommendations for settlement of routine property/casualty claims based on coverage, appraisal, and verifiable damage. In addition, Claims Investigator I may conduct field evaluations to inspect and document damage or loss. Typically requires an associate's degree. Typically reports to a supervisor or manager. Being a Claims Investigator I works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Claims Investigator I typically requires 0-2 years of related experience.
The Claims Investigator II is responsible for corresponding with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested claims. Denies, settles, or authorizes payments to routine property/casualty claims based on coverage, appraisal, and verifiable damage. Being a Claims Investigator II may conduct field evaluations to inspect and document damage or loss. Prepares reports of investigation findings. In addition, Claims Investigator II typically requires an associate's degree. Typically reports to a supervisor or manager. Being a Claims Investigator II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Claims Investigator II typically requires 2 to 4 years of related experience.
The Claims Investigator III examines claim forms and other records to determine coverage. Denies, settles, or authorizes payments to more complex property/casualty claims based on coverage, appraisal, and verifiable damage. Being a Claims Investigator III conducts field investigations to inspect and document damage or loss. Responsible for corresponding with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested. In addition, Claims Investigator III prepares report of findings of an investigation. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Being a Claims Investigator III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Claims Investigator III typically requires 4 to 7 years of related experience.
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