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The Billing and Collections Analyst IV maintains and reconciles accounts receivable ledger to ensure accurate and timely receipt of payments. Analyzes accounts receivable transactions to ensure compliance with internal controls and accounting policies. Being a Billing and Collections Analyst IV generates reports to bring insight into collections, account ages, and other relevant metrics and relays conclusions to management. Utilizes AR data to identify trends, inefficiencies, delinquent accounts, and opportunities for improvements to accounts receivable policies and procedures. In addition, Billing and Collections Analyst IV investigates and resolves discrepancies in billings and collections. Analyzes customer credit history, determines credit risk, and recommends credit limits and payment terms. May be responsible for ad hoc customer billing and responding to customer inquiries regarding bills. Requires a bachelor's degree. Typically reports to a manager. Being a Billing and Collections Analyst IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Billing and Collections Analyst IV typically requires 7+ years of related experience.
Collections Supervisor supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Being a Collections Supervisor initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Additionally, Collections Supervisor ensures that production targets are achieved. May require a bachelor's degree. Typically reports to a manager. The Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Debt collection is the process of pursuing payments of debts owed by individuals or businesses. An organization that specializes in debt collection is known as a collection agency or debt collector. Most collection agencies operate as agents of creditors and collect debts for a fee or percentage of the total amount owed.
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