The Customer and Teller Services Rep fills the role of teller as needed, to provide coverage for absences or peak business periods. Provides assistance to account holders or tellers by processing transactions or responding to inquiries. Being a Customer and Teller Services Rep requires a high school diploma. Identifies opportunities for cross-selling and refers customers to appropriate bank personnel. In addition, Customer and Teller Services Rep typically reports to a manager. Being a Customer and Teller Services Rep gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Customer and Teller Services Rep typically requires 1-3 years of related experience.
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The Senior Customer and Teller Services Rep fills the role of teller as needed, to provide coverage for absences or peak business periods. Provides assistance to account holders or tellers by processing transactions or responding to inquiries. Being a Senior Customer and Teller Services Rep requires a high school diploma. Identifies opportunities for cross-selling and refers customers to appropriate bank personnel. In addition, Senior Customer and Teller Services Rep typically reports to a manager. Being a Senior Customer and Teller Services Rep has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Senior Customer and Teller Services Rep typically requires 3-5 years of related experience.
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Customer Experience Coordinator supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Assists with research, collection, database administration, and analysis of customer data and feedback. Being a Customer Experience Coordinator coordinates with cross-functional teams to support end-to-end customer experience goals, programs, and practices across the organization. Performs scheduling, document preparation, resource coordination, and other administrative duties for customer experience projects. Additionally, Customer Experience Coordinator may require an associate degree or equivalent. Typically reports to a supervisor or manager. The Customer Experience Coordinator works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Experience Coordinator typically requires 3-5 years of related experience.