Customer Service Associate IV Salary in Nashville, TN

Customer Service Representative IV - Average Salary $53,216

Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience.

Customer Service Associate - Average Salary $43,114

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Customer Success Associate IV - Average Salary $118,232

Customer Success Associate IV acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Being a Customer Success Associate IV ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Additionally, Customer Success Associate IV coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Success Associate IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Customer Success Associate IV typically requires 7+ years of related experience.

Customer Service and Support Representative IV - Average Salary $53,220

The Customer Service and Support Representative IV resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Customer Service and Support Representative IV provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. In addition, Customer Service and Support Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Customer Service and Support Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Working as a Customer Service and Support Representative IV typically requires 5-7 years of related experience.

Associate Sr., Customer Service - Average Salary $134,119

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