Customer Service Support I Salary in Casper, WY

Customer Service and Support Representative I - Average Salary $37,730

The Customer Service and Support Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service and Support Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Service and Support Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Inbound Customer Support and Service Agent I - Average Salary $34,990

The Inbound Customer Support and Service Agent I performs call logging and routine tasks to fulfill caller requests. Answers incoming customer calls inquiring about products with a focus on selling products or services. Being an Inbound Customer Support and Service Agent I enters orders and assists the customer with the purchase by suggesting appropriate products. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. In addition, Inbound Customer Support and Service Agent I may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being an Inbound Customer Support and Service Agent I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Customer Service Representative I - Average Salary $37,722

Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Customer Service Trainer I - Average Salary $53,229

Customer Service Trainer I delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer I leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer I provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Customer Service Trainer I typically requires 0-2 years of related experience.

Customer Service Support - Average Salary $37,972

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