How Much Does a Direct Customer Service Manager make?

Direct Customer Service Manager made a median salary around $100,978 in December, 2024. The best-paid 25 percent made $115,171 probably that year, while the lowest-paid 25 percent made around $89,125. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
25% $89,125 10% $78,334 90% $128,094 75% $115,171 $100,978 50%(Median)
Check out Direct Customer Service Manager jobs in Rockford, Illinois

Manager, Customer Service

AGCO Corporation - Assumption, IL

Manager, Customer Service Strategy

West Monroe Experienced - Chicago, IL

Manager, Technical Customer Service

UPM-Kymmene Corporation - Naperville, IL

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Best-Paying Cities for Direct Customer Service Manager

The metropolitan areas that pay the highest salary in the Direct Customer Service Manager profession are Bedford Park , Berwyn , Broadview , Brookfield , Chicago .
Bedford Park, IL $108,419
Berwyn, IL $108,419
Broadview, IL $108,419
Brookfield, IL $108,419
Chicago, IL $108,419

Best-Paying States for Direct Customer Service Manager

The states and districts that pay Direct Customer Service Manager the highest salary are District of Columbia (around $115,034) , California (around $114,000) , New Jersey (around $113,277) , Alaska (around $112,553) , and Massachusetts (around $112,450) .
District of Columbia $115,034
California $114,000
New Jersey $113,277
Alaska $112,553
Massachusetts $112,450

What is the Career Path of Direct Customer Service Manager?

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Direct Customer Service Manager, the upper level is Customer Service Senior Manager , and then progresses to Top Customer Service Executive
Besides, Direct Customer Service Manager can also turn to other related jobs, including Direct Customer Service Agent , Customer Service Supervisor , Customer Service Manager and Manager Of Customer Service .

Frequently Asked Questions for Direct Customer Service Manager

Q: What is the salary range of Direct Customer Service Manager in Rockford, IL?
A: In 2024 , the lowest-paid Direct Customer Service Manager in Rockford, IL earned an average annual salary of $89,125 , while the highest-paid made $115,171.
Q: What is the salary for a Direct Customer Service Manager in California?
A: Direct Customer Service Manager employed in California earned an average salary of $114,000 in 2024.

Average Direct Customer Service Manager Pay vs. Other Jobs

Direct Customer Service Manager earned an average salary of $100,978 in 2024. Other jobs related to Direct Customer Service Manager earned the following average salary in December, 2024. Direct Customer Service Agent made $38,783 , Customer Service Supervisor made $76,119 , Customer Service Manager and Manager Of Customer Service made $99,934 and $99,048 respectively .

Relevant Jobs of Direct Customer Service Manager

Direct Customer Service Agent - Average Salary $38,783
There is currently no job description for Direct Customer Service Agent, be the first to submit the job responsibilities for Direct Customer Service Agent.
Customer Service Supervisor - Average Salary $76,119
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Customer Service Manager - Average Salary $99,934
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Manager Of Customer Service - Average Salary $99,048
There is currently no job description for Manager Of Customer Service, be the first to submit the job responsibilities for Manager Of Customer Service.
Annuities Customer Service Supervisor - Average Salary $81,424
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor.