The Director of Client Services generates timelines, estimates costs, and ensures projects meet the needs of the client organization. Directs a team responsible for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems. Being a Director of Client Services requires a bachelor's degree in area of specialty. Oversees the operations of a team of project managers, business technology consultants, and implementation specialists who interface with the client organization. In addition, Director of Client Services typically reports to top management. The Director of Client Services manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Director of Client Services typically requires 5+ years of managerial experience.
The Client Relationship Director implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth. Directs and oversees the account management function. Being a Client Relationship Director establishes data collection and monitoring processes that reflect the status and health of accounts. Develops and sets team objectives and targets. In addition, Client Relationship Director facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends. Typically requires a bachelor's degree or equivalent. Typically reports to senior management. The Client Relationship Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Client Relationship Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Account Management Director directs and oversees the account management function. Administers an organization's account management policies, objectives, and initiatives. Being an Account Management Director implements short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Develops client retention and growth plans for developing a profitable business with assigned accounts. Additionally, Account Management Director establishes data collection and monitoring processes that reflect the status and health of accounts. Facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements in response to client feedback and industry trends. Typically requires a bachelor's degree. Typically reports to senior management. The Account Management Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Account Management Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Private Client Banking Director ensures that client relationships are developed and expanded and that the resources of the entire organization are properly leveraged to provide efficient and personalized service delivery. Oversees all aspects of private banking activities that service the needs of high net-worth clients. Being a Private Client Banking Director implements operations, processes, and team development programs that enhance the achievement of private banking objectives. Develops strategies and objectives that include deposit and loan volume goals and effective marketing plans. In addition, Private Client Banking Director may act as a consultant for high-value or complex credit decisions. Requires a bachelor's degree. Typically reports to senior management. The Private Client Banking Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Private Client Banking Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Technical Client Service Director develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Being a Technical Client Service Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. In addition, Technical Client Service Director manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Technical Client Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Technical Client Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.