Hotel Supervisor supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor's degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience.
Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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