IT Help Desk Salary in Montana

IT Help Desk Manager - Average Salary $108,800

The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The IT Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required.

IT Help Desk Director - Average Salary $172,300

The IT Help Desk Director provides mentoring and leadership to the team. Directs and oversees all aspects of an organization's technical help desk. Being an IT Help Desk Director establishes policies and procedures that produce high-quality service to internal customers. Develops and optimizes processes to achieve service level requirements and performance goals. In addition, IT Help Desk Director identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas. Manages resource planning and decision-making. Aligns help desk activities and initiatives to support and enhance the objectives of the organization. May require a bachelor's degree. Typically reports to senior/top management. The IT Help Desk Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as an IT Help Desk Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

IT Help Desk Supervisor - Average Salary $80,500

The IT Help Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Help Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

IT Help Desk Support - Average Salary $55,335

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IT Help Desk Technician - Average Salary $55,335

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