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The IT Support Associate I follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Being an IT Support Associate I installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. In addition, IT Support Associate I routinely tests and monitors IT system performance to ensure system security and reliability. Requires a bachelor's degree. Typically reports to a supervisor. Being an IT Support Associate I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
CAD Support Technician I provides computer-aided design (CAD) support. Creates preliminary drafting files from notes or sketches, assists engineers and designers with the completion of drawings, and executes basic CAD file modification. Being a CAD Support Technician I communicates with engineers and designers to aid in the completion of projects. Helps transform initial rough product designs into working documents using CAD software. Additionally, CAD Support Technician I maintains deadlines, goals, and production standards set by the department. Requires a high school diploma or equivalent. Typically reports to a supervisor. The CAD Support Technician I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
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