There is currently no job description for RN On Call, be the first to
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The Nurse Call Center RN conducts patient assessments according to standard protocol. Provides nursing triage services and health advice to patients over the phone. Being a Nurse Call Center RN follows established procedures and protocols for escalation and documentation. Uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. In addition, Nurse Call Center RN typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. Being a Nurse Call Center RN work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Nurse Call Center RN typically requires 4 -7 years of related experience.
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The Nurse Call Center Director develops performance goals and metrics and sets quality standards for care delivery. Provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Being a Nurse Call Center Director maintains optimum levels of nursing staff with recruitment, selection and training programs. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. In addition, Nurse Call Center Director establishes standards for competencies, assessments, licensure, certifications, and other annual training. May require an advanced degree in nursing. Requires Registered Nurse (RN). Typically reports to senior management. The Nurse Call Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Nurse Call Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Nurse Call Center Manager maintains nursing staff by recruiting, selecting, and training clinical staff. Plans and implements the overall nursing policies, procedures, and services for a contact center. Being a Nurse Call Center Manager may provide direct patient care and is responsible for evaluating patient health over the phone. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. In addition, Nurse Call Center Manager may require an advanced degree. Typically reports to top management. Requires RN license. The Nurse Call Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Nurse Call Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.