A patient service representative is responsible for providing excellent customer service to patients in a healthcare setting. This includes greeting and checking in patients, scheduling appointments, answering phone calls, and addressing patient inquiries and concerns. They may also verify insurance information, collect co-pays, and assist with billing and payment processing. Patient service representatives must have strong communication and interpersonal skills, as well as the ability to multitask and work efficiently in a fast-paced environment. Additionally, they must maintain patient confidentiality and adhere to all healthcare regulations and policies.
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