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Product Complaint Supervisor supervises the team that handles the intake, triage, investigation, and reporting of product complaints. Monitors and reviews investigation findings to ensure the appropriate risk classification is assigned and ensures compliance with regulatory agencies. Being a Product Complaint Supervisor analyzes data and reviews recommendations and solutions based on the investigation's findings. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Additionally, Product Complaint Supervisor may handle more complex complaints. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Product Complaint Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Product Regulatory Supervisor oversees the processes that ensure new and existing products comply with internal and external regulations and standards. Analyzes regulatory requirements and audits project designs, plans, and processes to monitor compliance with current or upcoming regulations. Being a Product Regulatory Supervisor prepares and reviews required filings for approvals, notifications, and testing data reporting to ensure quality and correctness of filings in content, format, and timing requirements. Collaborates with product teams to coordinate regulatory changes and support compliance actions. Additionally, Product Regulatory Supervisor researches industry trends and recommends improvements for testing processes, labeling standards, and technical literature for legal or marketing. Liaises with regulatory agencies to address questions or provide additional information. Requires a bachelor's degree. Typically reports to a manager. The Product Regulatory Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Product Regulatory Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Product/Brand Management Supervisor guides and manages a product's lifecycle to ensure profitability and increase brand presence and awareness. Analyzes market trends and customer behavior to forecast demand and profitability for potential products and drive branding and marketing strategies. Being a Product/Brand Management Supervisor tracks and monitors product or brand profitability metrics such as expenses, sales, and ROI and produces routine reports for management. Coordinates workload and designates tasks or projects to a team of analysts. Additionally, Product/Brand Management Supervisor collaborates with marketing and product development departments to ensure business and customer needs are incorporated. Acts as point of guidance for complex or unusual issues. Requires a bachelor's degree. Typically reports to a manager. The Product/Brand Management Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Product/Brand Management Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.